Service Delivery Representative

Job no: 509992
Work type: Full Time
Location: Melbourne - North

At Visy, we love solving problems. And that’s something we do better working together. We’re looking for people who see what’s ahead and run towards it. Visy people are helping us to achieve our vision to become the global leader in sustainable packaging. Because together, we can create a better world.

The Opportunity:

Every year we collect, receive and sort nearly 2 million tonnes of paper, cardboard, glass, plastics, steel and aluminium from Australian and New Zealand households, businesses, and schools, recovering the greatest amount of material we can at our MRFs and sorting facilities.

Reporting to the Service Delivery Team Leader, you will be responsible for delivering improvements in customer service through the effective resolution of escalated customer issues. Your day-to-day will involve generating new business while servicing the needs of repeat customers by resolving any issues and providing excellent customer service.

You will be an energetic person looking to make a move into an office-based role. You must be passionate about building strong relationships and ensuring excellence in customer experience.

No two days are the same!

The key responsibilities will include, but not be limited to:

• Receiving calls, checking e-mails, and customer escalations
• Actioning and resolving service requests, investigating repeated service failures with the aim of eliminating them
• Generating sales leads and direct sales to ensure targets are met
• Day-to-day administrative tasks, including maintaining the accuracy of the database
• Complying with OHS&E policies and procedures
• Building and maintaining strong internal and external stakeholder relationships
• There will be a requirement in this role to work weekly rostered shifts.
  • 8 am – 5 pm

What you will bring to the team:

• Ability to prioritise and deliver in a fast-paced environment
• High levels of attention to detail
• A passion for streamlining and enhancing efficiencies
• Previous experience in customer service (highly desirable)
• Enthusiasm to learn and work hard!
• Desirable Salesforce and CRM experience

When you join Visy, you’re joining a global leader dedicated to making serious progress in the sustainable packaging and recycling industries. We want to find solutions, make an impact and grow our business. If you can help us, you’ll fit right in. There’s never been a better time to join Visy!

APPLY NOW or alternatively contact Chantal Ganesh via chantal.ganesh@visy.com for a confidential discussion.

You will be required to meet Visy’s employment criteria which will include a criminal history check and pre-employment medical (including drug & alcohol testing).

Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.