Service Delivery Specialist (System Administrator)

Position: Service Delivery Specialist (System Administrator)
Salary Range: $73,063 - $76,611 per annum pending experience
Tenure: Full Time, Permanent
Commencing Date: 19 February 2024
Closing Date: Monday 5 February 2024 unless filled prior
supports a diverse region extending from Townsville to the Burdekin and Whitsunday regions in the South, North to Ingham and Halifax, South-West to Winton, and West to the border with the Northern Territory, encompassing Mount Isa and several small, isolated western towns and east to Palm Island.
Townsville Catholic Education provides a supportive, flexible working environment where care for the individual is an important part of our ethos. We employ motivated people who want to work together to produce excellent outcomes for our students. Our staff are recognised as being central to achieving our mission.
About the role
Townsville Catholic Education Office is currently seeking a Service Delivery Specialist (System Administrator) for a Full Time, Permanent position.
Working with the Service Delivery Lead to monitor and manage Service Delivery Services across Townsville Catholic Education (TCE), the Service Delivery Specialist (SDS) is the first line of support to service desk operators in the lifecycle of an incident and will use their experience and skills to solve technical issues.
The SDS may be utilised as a project build resource and could be required to have a hands-on knowledge of software installation, hardware installation, and other associated IT platform builds under the guidance of a project manager or ad-hoc team lead.
Key Accountabilities

• Execute incident resolution via diagnosis and troubleshooting of technical issues within the incident lifecycle to ensure high standard ITS support to all students and employees
• Assist with the monitoring and management of the performance of servers, software, hardware and services as defined in the service catalogue
• Assist with the creation and maintenance of technical documentation
• Assist with system monitoring and analysis, performance tuning, troubleshooting and escalating issues, including proactive problem resolution
• Provide complex problem analysis as necessary, to maintain system performance to meet student and employee demand
• Assist with the reduction of operational risk and improvement of the availability of the server infrastructure by ensuring system access, monitoring, control, evaluation and documentation practices are maintained and adhered to
• Perform operational procedures and ensure operational tasks are performed reliably and consistently to reduce the risk of unplanned outages
• Perform service desk functions during times of peak demand or employee leave

About you

• At least three years’ experience in ICT roles
• Demonstrable experience in managing IT infrastructure
• Ability to show initiative, solve problems and contribute to process improvement
• Demonstrated ability to work independently and as part of a team.
• Knowledge and resilience in managing stressful situations
• Has a clear understanding of effective conflict resolution skills and their application
• Ability to manage time and competing deadlines in a busy environment
• Knowledge of ITIL v3+ service management processes/practices.
• Possess excellent interpersonal and communication skills
• High level of attention to detail and recognition of the importance of accuracy in all aspects of work
• An ability to communicate with a range of employees across primary and secondary school settings.

Mandatory Criteria

• Current Working with Children Suitability Card or eligibility to obtain same - the successful candidate will require a paid Blue Card before commencement as per the No Card, No Start policy developed by Queensland Government.
• Minimum diploma level qualifications in a related field or equivalent relevant experience
• Current Driver’s Licence
• Ability to travel from time to time within the Catholic Diocese of Townsville
• Ability to perform the physical requirements of the role in a safe manner

Desirable Criteria

• Windows, Hardware, Security, or other certifications highly desirable
• ITIL v4 qualifications
• Relevant industry experience in the education sector.

What we offer

• Competitive Salary
• Modern facilities and equipment
• Superannuation up to 12.75% employer contribution (if an employee co-contribution is made)
• Access to long service leave after 7 years of continuous service
• 14 Weeks’ Paid Parental Leave
• Deferred Salary Scheme
• Access to corporate health schemes
• Induction and Professional Development opportunities
• Wellbeing programs.

How to apply * Please complete the application form below

• Upload a current resume
• Upload a cover letter to support your application.

Please refer to the for more information.

• For further information regarding the remuneration package please contact TCEO Human Resources

Applications close 3pm Monday 5 February 2024 unless filled prior.
Applications during the shortlisting phase will be kept confidential.
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