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SalaryThe State Wide ICT Services Delivery team are currently seeking a knowledgeable IT Technical Specialist to join the team on a temporary full-time basis, until 31 July 2024, unless otherwise determined.
In this role, you will have the opportunity to actively participate in the provision of client solutions and incident resolution within a second level ICT support team. If this sounds like role for you, please submit your application.
About the Department of Education:
The Department of Education are dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.
About the Role:
As the IT Technical Specialist you will have responsibility for the following:
- Maintain best practice in ICT Service Delivery and support through the maintenance of currency of knowledge with the latest technologies being offered in the IT industry and undertake specific research and investigations to identify potential benefits for the department.
- Assist with operational responses to emerging needs in collaboration with the leadership group, including assisting other teams as required. (SFIA Level 4 - ITOP)
- Liaise with all stakeholders in relation to deployments and new technology being implemented.
- Participate in workplace initiatives and other assignments within the IT Service Centre.
- Adhere to quality assurance policies and procedures and government standards and contribute to the development of documentation for operational infrastructure changes and new initiatives.
- Assist in the preparation of written and verbal advice, including briefing papers and technical documentation for the consideration of management and clients in relation to implementation of new technology.
- Communicate on behalf of the agency with clients, or other interested groups, focusing on key points and the use of appropriate language.
- Actively participate in IT Service Centre activities involving installation, expansion or upgrades of the department's infrastructure, systems and services. (SFIA Level 3 - HSIN).
How to Apply
- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant previous work history);
- A 2-pg written statement about how your achievements and capabilities meet the requirements of the role as outlined in the "About the role" section.
We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies. ( https://alt-qed.qed.qld.gov.au/working-with-us/induction/department/human-resources/inclusion-and-diversity#:~:text=Pathways%20to%20Parity,participate%20fully%20in%20our%20workplaces. )
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