Service Designer

Hays is seeking a Service Designer to assist in the creation of future state strategies for a digital product.

Your new company 

You'll be working for a large Federal Government client, within their Program Design section. You'll be part of a team that is working broadly on Health Delivery transformation, currently within the discovery and design phase where you will be working on specific projects and deliverables.  

Your new role 

Within your new role you will be assisting in the creation of future state strategies for an agency product and the related digital access solution/s. As a means to create these future state strategies, you will need to investigate platform and production pain points, conduct user research and workshops mapping the customers' experience, develop and manage service blueprints and design plans, collaborate within the agency, identify and advise on project risks and their associated management strategies.

What you'll need to succeed 

If you have demonstrated experience in:

• Worked as a Service Designer within a Federal Government setting previously
• Producing blueprints design plans and future state strategies for digital products based on user research addressing established pain points
• Conducted user research and workshops as a means to map the customers' experience 
• Strong communication skills, including written and verbal. 
• A current Baseline security clearance 

What you'll get in return 

A contracting opportunity to work with a large Federal Government client on a contract till EOFY and a possible extension. With this role, you will have the opportunity to be a part of a team that is looking to deliver future state strategies, ultimately ensuring experience for the end user is improved. 

What you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.