Service Designer

• Initial Contract until EOFY + 12 Month Extension
• Ability to obtain a Baseline Clearance
• Canberra City Office Address + Flexibile WFH

Our Client, a large Federal Government Agency located in Canberra are seeking an enthusiastic and experienced Service Designer to join their team for a longterm contract engagement. The Senior Service Designer will work in a multidisciplinary team with business analysts, architects and business representatives, analysing the business by balancing user and business perspectives for the Program. This work is critical to the overall success of the Program. The Senior Service Designer will be expected to develop a firm understanding of the holistic business current state and desired outcomes, working with Product Managers, Product Owners and Subject Matter Experts for domain expertise.
The role will be responsible for, but not limited to:

• Apply expertise to enhance and improve existing software, including designing, developing, implementing and testing software systems, in line with business requirements and software development standards;
• Apply best practice service design methods and processes supporting the future design of electoral services or improved customer experiences in existing services;
• Deliver and design appropriate service design artefacts and communication material as required;
• Transform defined business needs into outcomes and problem statements (not technical requirements), for large scale Government applications and complex systems;
• Plan and document user interviews, eliciting both high level and detailed business problems and analysing root causes;
• Design and facilitate workshops and interviews that include a variety of internal and external stakeholders across all levels;
• Analyse and improve user experience, taking the viewpoint of the end user;
• Managing stakeholder groups to develop a partnership with the business and foster a productive working environment;
• Communicate well, using professional judgement to evaluate risks and in the context of a complex and changing environment;
• Provide analysis on complex issues and contribute to the management, preparation and coordination of policy formulation and/or project management.

Skills and Experience required:

• Seven plus years' experience as a UX Designer, Business Analyst, Service Designer or experience in Design/Strategy/Research;
• Proven ability to plan, facilitate and document user interviews to elicit high-level and detailed business problems and analysing root causes;
• Demonstrated experience in the development and implementation of strategic service design;
• Thorough understanding of service design process & activities and significant experience in applying human-centred design thinking;
• Experience in taking the viewpoint of the user and analysing and improving a user's experience or user's journey when interacting with services;
• Proven ability to work as part of a collaborative and highly motivated team;
• Proven ability to deliver in a project and program environment under limited guidance;
• Proven ability to identify and plan capability maturity improvements and business process improvements;
• Strong communication skills, with the ability to translate between business and technical terminology;
• Proven ability to communicate with influence, negotiate outcomes and manage complex stakeholder relationships;
• Demonstrated personal drive and integrity whilst achieving results within legislative parameters;
• Experience in and desire to mentor and upskill less experienced team members.

For a copy of the full job description, including the application instructions please get in touch with Alison at the Recruitment Hive by clicking the Apply for this Job button. Alternatively, you can reach Alison on (02)6299 1006 to discuss further.

This opportunity requires the ability to obtain a Baseline Clearance and is closing on Monday the 4th of March at 2:00PM.

Job ID 8973