Address- Hybrid work model
- Stable and positive workplace environment with a supportive team and culture
- Comprehensive training and development opportunities
About the Role
Pickles is seeking a customer service-oriented IT Service Desk Analyst to join our dynamic Service Desk team for a 6 month contract. This position operates Monday to Friday (40 hours per week) and offers the flexibility of Hybrid working. Your primary responsibilities will include:
- Identifying and diagnosing issues and problems
- Categorizing and recording reported queries, and providing effective solutions
- Ensuring end-to-end service delivery for digital workplace devices and their enablement
- Providing essential remote desktop support for IT Service Desk incidents
- Monitoring issues from inception to resolution
- Managing escalations efficiently to ensure timely resolution and appropriate customer communications
About You
To thrive in this role, you'll need:
- Strong written, verbal communication, and customer service skills
- Experience with Helpdesk Ticketing Systems like ServiceNow
- The ability to probe and troubleshoot issues, understanding customer needs, and setting expectations as per SLA
- Basic knowledge of Active Directory, hardware troubleshooting, software installation/removal, printer setup, Windows OS, Cisco, Zoom phone, and basic networking
- Familiarity with ITIL and MacOS (preferred but not mandatory)
- Capability to work responsibly with or without direct supervision
What’s in it for You?
- Training & Development: On-the-job training, internal career progression opportunities, and study assistance options.
- Community & Wellbeing: Support for local events and charities, paid volunteer leave, and access to employee assistance programs.
- Reward & Recognition: Cash vouchers, recognition awards for outstanding work, and acknowledgment of long service.
About Pickles
Pickles is revolutionising the way consumers and businesses sell, auction, and purchase a diverse range of goods, including cars, recreational items, industrial equipment, machinery, and damaged stock. Our mission is to establish trusted marketplaces where everyone benefits through relationships, simplicity, and expertise. With over 800 employees across 22+ locations in Australia and Malaysia, our culture embodies genuine mateship, loyalty, and passion.
Choose to elevate your career with Pickles and become a trusted and valued expert in your field today!
If you believe this position aligns with your skills and aspirations, submit your updated resume by clicking the APPLY NOW button. Only shortlisted candidates will be contacted. Reference and criminal history checks will be conducted for the successful candidate.
Visit our website at www.pickles.com.au to learn more.
