Service Desk Analyst

About the role

We're looking for a Service Desk Analyst who is passionate about helping the business win. As a member of our team, you'll have the ownership and support you need to succeed, both from your leaders and your colleagues.

We're proud to represent market-leading, trusted brands and products, and we're looking for someone who shares that pride. If you're energised by working alongside teammates who have the same passion and drive as you, we want to hear from you.

DuluxGroup is proudly an equal-opportunity employer. Talent is our only criteria. Let us know by emailing ************@duluxgroup.com.au if you require any adjustments to the recruitment process so we can support you in presenting your best self. 

Responsibilities

Reporting to the Service Desk Manager/ Lead, this role is tasked with actively contributing to the Service Desk team and delivering first-line support services to the organisation. This is an onsite role and will include travel to DuluxGroup sites in WA as required by the business.

As a Service Desk Analyst, you will actively contribute to the Service Desk team in a positive manner ensuring the delivery of IT services within existing SLA's. You will act as the first point of contact for IT incidents and service requests arising from the day-to-day operations of the company.

• Ensure that the function’s short and long-term activities comply with the company policy and do not endanger or harm employees, customers, the environment or the community through personal leadership on safety issues within the IT team.
• Actively participate/contribute/lead in the development and improvement of the delivery of IT services, primarily (but not exclusively) in the Workplace Technologies and Service Management area.
• Accountability, Positive contribution to the Service Desk team, Deliver the IT Support Services function, Support Access Management function, Maintain Standards, Policies & Procedures.

Skills & Experience

• 2+ years’ experience in a similar Service Desk Analyst position
• Experience with ITIL processes and the ServiceNow ITSM application, focusing on Incident Management, Problem Management and Request Fulfilment
• Excellent problem-solving ability resolving complex issues and working with diverse stakeholders
• Outstanding interpersonal skills across communication, presentation, data analysis, reporting and documentation skills
• Broad technical knowledge experience

Why DuluxGroup?

As a member of our team, you'll unleash your potential, grow, achieve and thrive with us.

We offer a fast-paced work environment that values collaboration, rewards high performance, and inspires innovation.

But it's not just about the work - it's also about the people.

At DuluxGroup, we foster a culture of inclusion, diversity, and flexibility. We care about your well-being, and we prioritise your safety in everything we do. You'll work alongside people who value your unique perspectives and contributions.

If you're ready to join a compassionate and collaborative workplace, your opportunity starts here.

Benefits                                                                                                                                     

• Opportunities to work flexibly at all stages of your career
• Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support
• Let us cover the gap for you, employees with private health insurance extras cover can claim up to $1000 out-of-pocket gap costs annually 
• Give back to the communities in which we live and work, with our “Community Action Day” and other programs
• Market-leading Learning and Development initiatives and genuine career pathways to accelerate your growth
• 20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave available from the first day you start working with us.
• Feel truly valued through our employee recognition programs
• Enjoy generous discounts on DuluxGroup products and through our corporate partnerships

Realising your full potential starts here

At DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it!

You'll work with iconic, trusted household brands with a 100+ year history, have the stability of working for a global company and your work will have a real impact. Join us and be part of our growth trajectory as we continue to expand our business globally and innovate in our industry.

DuluxGroup is made up of six main business areas comprising 50 well-recognised brands.

Applicants must have sufficient working rights for this role.

How to apply

Click APPLY