Address
Form of workKey duties:
- Allocates, monitors and resolves Incident and Service Requests, ensuring that agreed service level targets, KPIs and operational requirements are achieved.
- Utilises endorsed ICT Support Services tooling and technologies (e.g. IT Service Management System, Group Policy, SCCM, VDI and GPO) on a day-to-day basis as required.
- Adheres to and enforces policies and procedures related to Standard Operating Environment (SOE) and IT hardware and software asset management.
- Work at various metropolitan sites, occasionally undertake travel to regional sites and work outside business hours as required.
- Ability to work independently and within a team.
- Excellent interpersonal skills
Experience our clients are looking for:
- Appropriate ICT related qualifications or equivalent industry recognised professional qualification, or relevant industry experience in a medium or large organisation.
- Awareness of IT Service Management best practices, methodologies and frameworks (e.g. ITIL, SIAM etc).
- Experience in delivering, maintaining and supporting end-user standard operating environments across a range of devices with a focus on Microsoft technologies.
- Experience supporting and provisioning end-user hardware, software, applications, peripherals and portable telephony devices and IT asset life cycle processes and procedures in a medium to large organisation.
- Knowledge of contemporary ICT trends, developments and standards
Interested?
If you possess the required skills, knowledge, and experience we encourage you to apply for this exciting opportunity.
For further enquiries please contact Jane Saxby on 0862125*** for a confidential discussion.
For a list of all vacant positions, please see our website www.talentinternational.com
www.talentinternational.com
