Service Desk Analyst

Your new company Exciting opportunity to work for one of the top mining clients in WA Your new role This is a Level 1 / 2 Corporate Office based Desktop Support Role providing in person face-to-face and remote support to users at a resource company.

Logging and creating Interactions, Incidents and Service Requests Tracking progress of Incidents and Service Requests through to closure with Global Service Desk and other Resolver Teams Managing Incidents and Service Requests through to closure Installing, configuring and supporting end-user equipment and devices Management of hardware failures – co-ordinate with Hardware Service Provider for replacement parts and warranty repairs What you'll need to succeed Strong Level 1/2 Desk Support experience Face to face and remote support experienceStrong operating systems - Windows 10, Windows 11, Microsoft Office 365, SharePoint, OneDriveExperience with mobility or MS Intune is beneficialExperience with Apple iOS and Android OS is desirable.

What you'll get in return Supportive and…