Address Division: Workforce & Technology
Business Unit: Information & Digital Technology
Title: Service Desk Analyst, Permanent - Full-time Role, 35 hours per week
Salary Range: $95447.05 to $110924.98 per annum + super (subject to skills and experience)
Who we are:
Stretching from Palm Beach to Manly, the Northern Beaches boasts more than half of all the beaches in Sydney and a population of more than 270,000. Northern Beaches Council strives to deliver the highest quality services to our community. Join us and you’ll be part of an organisation committed to promoting sustainable growth, leading the community, protecting our environment and creating a great future for the Northern Beaches.
Working with us:
Northern Beaches Council provides a comprehensive range of benefits focused on our employees’ lifestyle, health and wellbeing, recognition and career development. In this role you’ll enjoy -
Excellent remuneration and benefits
Employee wellness program and a range of lifestyle benefits
High level of technological innovation with leading local Government systems / solutions
Our opportunity: The key focus areas of this role include: 1) Support the Northern Beaches Council and specified vendors with all associated IDT managed hardware / software and help the Service Desk to deliver according to SLA, KPI requirements. 2) Adhere to ITIL best practices and processes per the Council’s ITSM requirements 3) Complete level 1 troubleshooting and then deliver technical escalation where required 4) Provide an excellent customer experience in delivering all IT Services to internal and external customers
About you: We’re looking for a dynamic Technical Analyst to join our Service Desk and Delivery Team. You’ll bring self-motivation and a proactive technology mindset to a team passionate about making a difference to our community.
Additional Information:
Position Description
Applications close on: 4 March 2024
Expected Interview Date: Mid March 2024
Questions? Please call: Cameron Lawrence, Team Leader, Service Desk on 02 8495 5658
