AddressService Desk Analyst | 12-Month Contract Initially | Western Sydney Based
Your new company
Federal Government Agency based in Western Sydney
Your new role
- Provide 1st and support some level 2
- Coordinate with team members and other IT support areas to provide resolution of issues, including the escalation of more complex matters to technical teams and management as required.
- Escalate appropriately to relevant teams, internally or externally.
- Supporting any uplift and sustainment activities within ICT.
- Use the Service Management tool to record accurate, timely and meaningful data in relation to client follow ups, requests and communication.
- Adhere and conform to the ICT Service Desk Key Performance Indicators ensuring that service level standards are met.
- Coordinate with team members and other ICT support areas to provide resolution of issues, including the escalation of more complex matters to technical teams and management as required.
- Identify opportunities to expand own knowledge and technical skill and seek out others' expertise.
What you'll need to succeed
- Relevant qualifications in ICT and/or equivalent experience
- Experience in a Microsoft environment
- Experience with Windows 10 and iPhones
- Experience with an ITSM ticketing tool
- Experience working in government/public sector
- Must be a Citizen
What you'll get in return
- Be part of a supportive team as part of fast-paced working environment.
- Opportunity to progress in a growing organisation.
- Flexible hybrid working arrangements.
- On the job as well as formal training, upskilling your technical knowledge.
- Work closely with leadership to achieve your personal goals.
- Annual flu vaccinations
- Fitness Passport
- Free confidential counselling as part of the Employee Assistance Program
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
