Service Desk Officer

Join a leading employer known for innovation, collaboration, and a commitment to excellence. They are a dynamic organization at the forefront of technological advancement, providing cutting-edge solutions to their internal customers.

We're seeking talented, customer focused individuals to join the team and contribute to our success.

About the role

An exciting opportunity for a skilled IT Helpdesk Support Technician to join the team on a contract basis. The successful candidate will be responsible for providing technical support and assistance to our employees, resolving IT-related issues, and ensuring the smooth operation of our systems and networks.

Key Responsibilities:

• Provide first-line technical support to employees via phone, email, or in person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Escalate complex technical issues to appropriate teams for resolution.
• Install, configure, and maintain hardware and software systems.
• Manage user accounts and access permissions.
• Document technical procedures and solutions for knowledge sharing.
• Assist with IT projects and initiatives as needed.

Qualifications:

• Proven experience in a technical support role, preferably in an IT helpdesk environment.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with Microsoft Office 365, Active Directory, and basic networking concepts.
• Excellent problem-solving and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

How to Apply:

If you are a proactive problem-solver with a passion for technology and a commitment to delivering exceptional customer service, we want to hear from you!

Please submit your resume and cover letter outlining your relevant experience and qualifications, or for a confidential discussion get in touch with Liz Folpp - *********@gwg.com.au - 49 050 130