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Form of workService Desk Lead / IT SupportLevel 2 Cheltenham, VIC CROFT DEVELOPMENTS PTY LTD is a specialist developer of aged care buildings (BCA 9c) for its sister company Signature Care Pty Ltd who are operators of Aged Care Facilities.We currently have more than $500m worth of forward confirmed projects over the next 4 years, and are looking for a diligent Service Desk Lead / ITLevel 2 Support reporting to the IT Manager.You will work with a dynamic team on site in Cheltenham, VIC, which is close to Southland Shopping Center. Free all day street parking available.We are looking for a technically skilled candidate with good problem-solving ability.The Service Desk Lead will maintain, upgrade and provide support for software, hardware, networks and cloud systems. The Service Desk Lead needs to be able to diagnose and resolve problems quickly and be reasonably available to respond to help desk requests after hours.The applicant should be able to easily communicate technical concerns and solutions to many different people with varying degrees of technical knowledge as well as work with individuals in all departments to help solve their technical issues from level 1-3. The Service Desk Lead is also responsible for maintaining the IT systems infrastructure, including firewalls, testing computer equipment, backing up databases, installing and updating malware software, installing and rebuilding existing servers, cloud-based systems, maintain documentations, develop SOP’s as well as other processes related to the job scope.The ideal candidate is expected to display good interpersonal skills as the individual will interact with colleagues from various departments up to executive levels and must have very good communication skills. The ideal candidate is required to listen to the end-user technical needs, understand their problems and implement solutions in timely mannerRESPONSIBILITIES Providing IT support, smooth IT business operation and interact with end users Nationally Installing and configuring hardware and software components to ensure meeting deadlines. Manage and maintain the office network and equipment’s such as Meraki, Fortinet, Lenovo, HP and Dell hardware. Assist in implementation of the ISO27001 across the IT department Manage and maintain Windows Azure based servers and systems Troubleshooting hardware and software issues. Installing and upgrading software applications directed by the global IT. Performing tests and evaluations on new software and hardware. Be willing to take on incidents from tier 1 to 4 and provide resolutions and being the first point of contact for error reporting. Establish good relationships with all departments and colleagues. Conducting daily checks and system functions to make sure that networks and communication links are operational for business support. Managing and developing of technical documentation and SOP’s. Supporting the implementation, maintenance and upgrading of all relevant software and hardware tools used by the business working with external vendors and contractors, as required. Ensuring all…
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