AddressYou are an experienced Service Desk Officer or Leader with leadership experience, seeking to join a dynamic and exciting environment in a full-time, ongoing role, based onsite at our Research campus.
The Service Desk Team Lead is an integral part of the Information and Communications Technology Team. The position is responsible for the day-to-day delivery of IT Services including helpdesk, to ensure a high level of customer service is delivered.
You have experience with the following:
- A high level of customer service in a similar role
- Managing a ticketing system assignment, priorities, and workloads
- Managing escalations from the Service Desk Team
- Providing level 1 & 2 technical support
- Managing IT Administrative tasks such as on-boarding and off-boarding of new staff, and asset management
- Synergetic and Schoolbox LMS support (preferred)
The Service Desk Team Lead will not only provide leadership to other Service Desk Team members but will also provide technical support to various IT Services within the portfolio, complete administrative tasks, managed escalations and assess opportunities for improvement.
What we offer:
- A role at a school that grows the hearts and minds of our students and community
- A competitive salary and benefits
- 5 weeks annual leave
- Supportive and collegiate team
- Free on-site parking
- On-site café
- Free access to the College gym, close to walking tracks in a tranquil yet energetic environment
- Employee Assistance Program
Be inspired by the young people of the College and have the green and leafy surrounds of the ELTHAM College Research campus as your work backdrop!
View the Position Description and learn more about ELTHAM College.
Applications close: Monday 20th May
Please click on ‘Apply’ via Seek or email your cover letter, resume and references to **********@elthamcollege.vic.edu.au.
ELTHAM College takes a zero-tolerance approach to child abuse and is fully committed to ensuring that its strategies, policies, procedures and practices meet all Child Safe Standards as specified in Ministerial Order No. 1359 (2022). All applicants should refer to our Child Safety Policy and Code of Conduct found at www.elthamcollege.vic.edu.au/abouteltham/policies/.
Applicants must be entitled to live and work in Australia.
