AddressJob details
Position status Fixed Term Temporary Position type Flexible full-time Occupational group IT & Telecommunications Classification AO5 Workplace Location Brisbane Inner City Job ad reference QLD/546570/24 Closing date 06-Mar-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration Until 31/10/2024 with possibility of extension Contact person Joel Hicks Contact details Mobile: 0456 294 364
Access the National Relay Service
In this role you will:
- follow defined service quality standards to ensure high quality customer service to QCS users
- provide high level ICT technical expertise, support and administration across End User Computing by maintaining the operational environments that supports the business
- providing regular application patching to ensure Essential Eight compliance
- provide a level of training of the QCS desktop environment and applications to QCS end users where required
- provide support and assistance to the team in the clarification and prioritisation of tasks by ensuring assigned priorities are met in accordance with defined service levels
- effectively supervise and manage ICT suppliers by adhering to policies and procedures and seeking collaborative opportunities to improve service provision
- effectively supervise/mentor a technical team by adhering to unit and organisational goals, and procedures.
- represent QCS in communications with senior stakeholders across QCS as required and provide an escalation point to resolve and provide solutions on the more difficult customer issues
- assist management in the decision-making process by preparing technical reports, specifications and trend analysis within the unit
- contribute to quality certification and assurance processes, and ensure adherence to required QCS ICT change management practices
- manage ICT assets by ensuring relevant information is recorded accurately and inventory remains current
Applications to remain current for 12 months.
Job Ad Reference: QLD/546570/24
Closing Date: Wednesday, 6th March 2024
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
- 546570-24-QCS Applicant Guide (PDF, 309KB)
546570-24-Role Profile (PDF, 314KB)
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