Address In this role you will:
follow defined service quality standards to ensure high quality customer service to QCS users
provide high level ICT technical expertise, support and administration across End User Computing by maintaining the operational environments that supports the business
providing regular application patching to ensure Essential Eight compliance
provide a level of training of the QCS desktop environment and applications to QCS end users where required
provide support and assistance to the team in the clarification and prioritisation of tasks by ensuring assigned priorities are met in accordance with defined service levels
effectively supervise and manage ICT suppliers by adhering to policies and procedures and seeking collaborative opportunities to improve service provision
effectively supervise/mentor a technical team by adhering to unit and organisational goals, and procedures.
represent QCS in communications with senior stakeholders across QCS as required and provide an escalation point to resolve and provide solutions on the more difficult customer issues
assist management in the decision-making process by preparing technical reports, specifications and trend analysis within the unit
contribute to quality certification and assurance processes, and ensure adherence to required QCS ICT change management practices
manage ICT assets by ensuring relevant information is recorded accurately and inventory remains current
Applications to remain current for 12 months.
Job Ad Reference: QLD/546570/24
Closing Date: Wednesday, 6th March 2024This work is licensed under a Creative Commons Attribution 3.0 Australia License.
