Service Desk Team Leader (90185)

The Service Desk Team Leader provides operational leadership in managing Team performance and the delivery of day-to-day frontline technology support services, as part of the reliable delivery of the technology systems and tools that underpin Auto & General’s business operations. As a leader at A&G, you’re expected to role model our values, culture and ways of working. This involves driving high performance with high integrity, and finding solutions that mutually benefit our customers, business, employees, and suppliers. As a leader, we expect you to demonstrate commercial discipline, challenger ambition, effective risk management and a One Team mindset.  Role specific Provide input into the development of the Service Delivery Department strategy and lead the tactical execution of operational plans and day-to-day Service Desk services. Lead and manage the Team’s performance relative to the objectives and within the Company’s frameworks for continual monitoring, measurement and improvement of performance, productivity and quality. Provide input into the development of…
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