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Salary- Permanent full-time role
- Learning and career development programs for all roles and levels
- Flexible leave options and up to 26 weeks paid parental leave
- Free daily breakfast, office drinks and social events
- Genuine commitment to diversity and inclusion across the firm
About the role and team
We have an opportunity for a Service Hub Co-ordinator to join our growing Office Services team based in our Sydney office.
Reporting to the Office Manager, you will be responsible for co-ordinating the activities of the service clerks to ensure the Service Hub (mailroom) is running smoothly and efficiently.
Key responsibilities
The successful candidate will be responsible for:
- training and mentoring service clerks;
- delegating tasks to service clerks;
- reviewing and developing more efficient Service Hub processes and procedures;
- reviewing jobs as they are completed to ensure that the work is completed correctly;
- general Service Hub duties e.g. photocopying, scanning and printing jobs;
- handling enquiries from internal clients in relation to progress of work and managing expectations;
- being the first point of contact and resolving internal and external complaints;
- maintaining stationary in all utility rooms and office service areas; and
- other ad-hoc tasks as required.
We would like to hear from candidates with the following skills and experience:
- minimum 2+ years’ experience in a similar role in a professional services firm;
- experience supervising a team;
- excellent interpersonal and communication skills;
- working knowledge of Microsoft Office, particularly Outlook;
- strong customer service experience and skills;
- strong attention to detail and organisational skills; and
- have a flexible, reliable with a ‘can do’ attitude and a proactive approach.
Hall & Wilcox is a leading independent Australian law firm. We are a firm of more than 1000 people, including over 130 partners, delivering outstanding legal services to corporate, public sector and private clients, both Australian-based and those offshore doing business in Australia. Our purpose is to enable our clients, our people and our communities to thrive.
Some of our recent awards and citations include:
- Law Firm of the Year at the 2022 and 2023 Lawyers Weekly Australian Law Awards;
- Law Firm of the Year (101-500 Lawyers) and Diversity Initiative of the Year at the 2022 Australasian Law Awards;
- Ranked third in the Lawyers Weekly Top 25 Attraction Firms for 2022 and 2023;
- Employer of Choice Gender Equality citation from the Workplace Gender Equality Agency (WGEA) for 2021, 2022 and 2023; and
- Best Law and Related Services Firm ($100m-$200m revenue) and Best Professional Services Firm ($100m-$200m revenue) at the 2023 Client Choice Awards.
We are known for having a great culture that is warm and welcoming, progressive, inclusive and supportive, and that is underpinned by our enduring values - known as .
We are also renowned for , which means we look beyond the status quo to think differently and find solutions that are better and faster.
At Hall & Wilcox, we promote a workplace that actively seeks to include, welcome and value unique contributions of all people. We encourage applications from candidates of all cultural backgrounds, including Aboriginal and Torres Strait Islander candidates.
For more information about Hall & Wilcox please visit our
How to apply
Please click apply to submit an application.
We are committed to being inclusive, and to supporting candidates with disability so that every candidate is offered a fair, equitable and supportive recruitment experience. If you require any support to complete your application, or if you have any questions, please contact Lena Ristevski, Senior People & Culture Advisor at
This vacancy is being managed directly by the Hall & Wilcox Talent Acquisition / People & Culture team. We will contact our preferred agency partners should we require any assistance.
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