Service Manager

SERVICE MANAGER
Regency Park, SA

• Largest family-owned equipment hire company in ANZ and still growing
• Grow with Kennards Hire | Level up your skills
• Join a high performing team and enjoy a supportive team culture

About us

At Kennards Hire, our mission is to be the best hire company in the world. We're not striving to be the biggest; we're striving to be the best. Our commitment to sustainable growth and innovation drives us to excel, benefiting our customers, our employees, and the Kennards Hire family. With an impressive 86% of our team members affirming that Kennards Hire is a Great Place to Work, we're proud of our achievements.

Join the Kennards Hire family, where our values-One Family, Fair Dinkum, Taking Hire Higher, and Every Customer a Raving Fan-guide everything we do. As Australia and New Zealand's largest family-owned equipment hire company, we believe in providing our team members with the tools and opportunities to succeed.

About the role

Our newly established Distribution Centre, located in Regency Park, is specifically designed to support the SA network with a diverse range of large and specialist equipment, products, and solutions. The primary objective is to enhance the reliability, convenience, utilisation, and productivity of our four specialist branches: Pump & Power, Access, Site Services Solutions, and Traffic, which collectively create our Distribution Centre

The Service Manager role is integral to the Distribution Centre site leadership team, overseeing the repairs and maintenance function. Responsibilities include maintaining and enhancing the safety, quality, and service levels of all equipment, as well as managing and developing team members within the workshop function.

This role requires you to:

• Lead and manage the workshop team within the Distribution Centre (DC).
• Foster a culture of continuous improvement and safety
• Manage the workshop budget in alignment with DC profit and loss (P&L).
• Oversee the DC workshop to ensure service and repair of equipment meet Kennards Hire standards and minimize downtime.
• Collaborate with the Site Manager to plan workshop staffing to achieve profitability targets.
• Ensure accurate rostering and timely completion of payroll processes.
• Prepare end-of-month reports.
• Maintain effective workshop administration to Quality Management (QOM) standards.
• Monitor and address all QOM Audit requirements.
• Maintain the presentation standards of the workshop, yard, and warehouse storage areas.
• Order parts and workshop supplies, keeping essential items in stock while managing costs within branch budgets.
• Coordinate with external suppliers to obtain quotes for parts.
• Evaluate all jobs considering quality, cost, time, and resources.
• Communicate with external repairers for technical equipment repairs.

About you

• Previous experience managing a workshop or service department
• Previous experience with hands on equipment maintenance and service
• Demonstrated previous experience leading a team in a management/supervisory role, with the ability to effectively delegate, coach and develop
• Strong financial acumen and experience managing costs and budgets
• Strong analytical and problem-solving skills with the ability to identify root causes
• Excellent interpersonal and communication skills, with the confidence to proactively develop new customer relationships and engage staff
• Experience in working within a network operation

Why join the family

We are Australia and New Zealand's largest family-owned equipment hire company. Our values are at the heart of everything we do; One Family, Fair Dinkum, Taking Hire Higher & Every Customer a Raving Fan.

We offer great Benefits & Rewards such as;

• Profit Share bonus
• Paid Parental Leave
• Extensive training and development throughout your career with us
• Career progression and internal transfer opportunities - across state and international borders
• Staff discount rates on our hire gear
• Access to our employee benefits program including discounts on insurance, eye care, travel and more!
• Annual Awards night, Team BBQs and many other fun social events