Service Manager

• Great benefits including generous salary packaging and leave entitlements
• Permanent role | Full time
• Hybrid & Northwest Locations

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived and living experience of mental distress health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

About the role

The Supported Independent Living (SIL) residential service is a long-term integrated social housing program for people living with severe and enduring psychosocial disability. The SIL Dual Disability residences are staffed 24/7 and funded through client’s NDIS packages with practice guided by Mind’s Model of Recovery Oriented Practice, SIL model and Dual Disability framework. The service works collaboratively with clients providing personalised 1:1 support, shared supports and group activities based on strengths and goals identified in an individual’s recovery plan to build daily living skills, strengthen relationships with families and carers, enhance social connections and community networks, and grow confidence and capacity to live safely in the community.

We are seeking an experienced, high performing Service Manager for a permanent, full time opportunity to work in the Northwest areas. You will provide strong leadership, direct all aspects of the program and ensure a high standard of service delivery to support clients work towards their recovery goals and enjoy a positive future. The Service Manager will also be accountable for staff management and achievement of service performance and budget targets.

Key responsibilities

• Lead delivery of high quality services and facilitate positive educational and social experiences.
• Coach and mentor effective practice to staff working with clients, provide support to families and carers, and plan and deliver group work.
• Support clients to return to their community, live independently and enjoy a meaningful life through a staged approach to recovery.
• Oversee the day-to-day operations including rostering, planning budget expenditure and delivery of agreed service performance targets.
• Collaborate with a range of services and the community to ensure a co-ordinated, integrated response to the client’s recovery goals.

What you’ll bring

• Tertiary qualifications (minimum Certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy or other health-related field.
• Expertise in working with people with mental health issues, complex needs and interacting with families and carers.
• Proven ability to positively influence, effectively build and coach a team to achieve high quality service outcomes.
• Capability to implement therapeutic, recovery-oriented frameworks and practices including risk mitigation, trauma informed care and family inclusive practice.
• Strong knowledge of mental health service delivery, service development and design, financial management, budget control and reporting.

Benefits

• Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, child care, car leasing expenses etc.)
• Generous leave entitlements including 8 weeks paid parental leave, 17.5% annual leave loading.
• Learning, development and career opportunities.

Interested?

To obtain a position description and apply online visit Mind Careers - reference number 494733. Online applications must be submitted by 11pm Wednesday 14 February 2024. Please contact the person below for more information.  

Kim Chalmers, General Manager
************@mindaustralia.org.au  

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, NDIS Workers Screening Check and the ability to obtain vaccinations against COVID-19.

 PD Service Manager (SIL Dual Disability) 20220630.pdf