Service Manager

At United we encourage a flexible and healthy work-life balance for all our employees. Join United today and enjoy:

• 5 weeks leave*
• 9-day fortnight or Monthly Day Off (optional)

This means more time to focus on the things that make you happy, or as we like to say, More time for U!

Don’t like working a typical 8am-5pm working week? At United, you’ll have the option of working a flexible 9-day fortnight or have a Monthly day off! 

You'll also receive an additional 5-days Anniversary Leave each year on top of your 4 weeks Annual Leave, which provides a total of *5 weeks leave­ 

This is an exciting time for an experienced Service Manager to join an organisation .

Excellent salary, commensurate to skills and experience the successful candidate will bring to this position. An opportunity to challenge and expand your business skills with the best in the business!

Key Responsibilities:

• Promote a positive and productive culture underpinned by the company’s Code of Conduct especially within the service department. 
• Manage the service department personnel in terms of leave, discipline, overtime and training
• Ensuring the rental department is supplied equipment in A1 condition ready for hire as required
• Ensure retail and internal services are planned, booked in conjunction with the Darwin branch, and carried out “on time”.
• Keep abreast of all activity within the service area to ensure we meet and exceed the customers’ expectations.
• Ensure the yard/branch is maintained and kept in a safe condition and good house keeping
• Manage department divisional supervisors including parts
• Schedule road service technicians and provide technical assistance as required
• Raise and submit repair quotes, arrange service bookings and build customer relationships
• Contribute to the branch with positive input to branch and other associated meetings and forums. 

THE SUCCESFUL CANDIDATE WILL REQUIRE:

• Minimum 3 years’ experience in a supervisory role and knowledge within the Machinery/Equipment Industry 
• Mechanical / Electrical trade qualification
• Proven ability to communicate effectively with senior management and subordinates
• Demonstrates high levels of initiative and judgment
• Good attitude and can do approach
• Good planning and organisational skills 
• High levels of oral and written communication skills
• Proven ability to operate under pressure
• Proven ability to multitask
• Proven ability to appropriately prioritise
• Analytical approach to problem solving
• Sound experience in supervising people 
• Competent commercially and IT skills
• Have initiative in planning and execution

About United

United Forklift and Access Solutions is one of Australia’s largest privately-owned forklift and access equipment companies. As a lifting solutions business, we are the exclusive dealers of some of the world’s largest and most trusted brands, including Cat Lift Trucks, Konecranes and Haulotte. In 2020, United was awarded the Global Dealer award for both Cat and Konecranes. This demonstrates the strength of our national business and our people. Furthermore, aside from providing the world’s best brands, we also offer an extensive range of support services to meet the needs and demands of our customers, including sales, hire, service, parts, and finance.

For further information on our Company please refer to www.unitedequipment.com.au