AddressPurpose led, we are proudly member-owned and one of Australia's most iconic and trusted brands. We started by being a voice for safer roads and providing legendary roadside assistance, but now we do so much more.
From spectacular holiday destinations, car rental, ferries and cruises, to leading the EV charging roll-out and preparing for the future of driving, to speaking out for change and supporting sustainable travel.
Forget what you thought you knew about the NRMA. Come take a closer look, and you’ll realise that being a part of our team is about more than just a job - together, we’ll go further and make a difference
Job DescriptionThis exciting role will see you accountable for ensuring continuity exists with our NRMA Patrol Roadside Assistance services delivered within the greater Sydney Metropolitan, Newcastle and Canberra area.
The key responsibilities of this role include leading strategic and continuous improvement initiatives, participating in forecasting and annual planning, as well as maintaining effective internal and external relationships, which extend to Union bodies, various internal working groups and senior leader engagement.
This position demands a high level of operational, strategic, commercial and people leadership skills, negotiation and influencing capability, attention to detail, multi-tasking and a desire to meet targets and drive continuous improvement - all whilst ensuring the ongoing sustainability of the Metro Patrol network.
You will not have any direct reports in this position but will support the overall operational and strategic function of the team. You will be expected to come into the office at least 3 days a week.
What you’ll bring:
- Outstanding senior stakeholder management capabilities with a strong focus on cross- collaboration to drive project delivery.
- A hands-on leader who thrives on multi-tasking and is process focused- including establishing operational frameworks for team success.
- Substantial experience in managing union relationships and teams operating under Enterprise Agreements (contractor management experience will be highly regarded).
- Experience with Workers Compensation cases, LTI’s, performance management processes.
- Proven people leadership experience managing remote workforces- monitor and drive performance outcomes and achievement of operational targets.
- Pragmatic approach to activity and delivery of real world solutions within a dynamic, often ambiguous environment.
- Resilient by nature and ability to be an effective change agent to lead through a transformational landscape.
- Strong business/commercial acumen combined with a developed financial and business skills.
- Excellent interpersonal, conflict management and negotiation skills to work with stakeholders, resolve differences and facilitate decision making.
- Exceptional and accurate data analytical skills combined with the ability to think strategically.
What’s in it for you?
At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you.
- Progressive flexibility, leave and well-being benefits to balance all of life's priorities
- Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
- Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- Discounts on all NRMA insurance products including car, home & travel
Know you belong:
At the NRMA, inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve. If this sounds like what you have been looking for and you’re ready to really make a difference we are waiting to hear from you!
We kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.
