AddressCompany Description
At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you!
Be uniquely you, come as you are
Work within an industry leading business as we experience a period of growth.
Job Description
This role will lead the function that provides and maintains a single source of consistent information on all Technology operational run services delivered to the business. Responsible for the delivery of Technology Service Desk, Application Services and Problem and Incident Management capabilities to all Endeavour Group Brands and partners. Lead the Service Operations RUN teams to support Endeavour Group IT operations.
Lead the creation, implementation and adoption of major IT Service Management run processes within the Technology organisation across Service Desk, Application Services and Problem & Incident Management..
Provide consistent interfaces between the business and service providers in the areas of incident, problem and service request management, etc.
Implementation and governance of service performance targets and measures for all service partners
Create and track quality metrics to understand the effectiveness of processes and inform areas where continuous improvement efforts are needed.
Drive a continuous process improvement culture within the organisation and lead activities as required to meet changing business and user needs.
Manage the risk controls and compliance with the process across the respective groups (Internal and external partners)
Run and optimise the Service Operations portfolio and lead the community of practice, co-chairing with Senior Manager, Service Management.
Accountable for the operational delivery of the Critical IT Processes across Endeavour Technology/IT.
Build and maintain relationships with the Endeavour IT Leadership teams to support those processes
Deeply understand the business strategy and align process and policy to support.
Manage and deliver the process outcomes via stakeholder sponsored governance framework.
Drive the delivery of automation for the portfolio and delivery of the outcomes through the implementation of an automation plan.
Identify and manage risks, issues, assumptions and dependencies for the portfolio
Develop a team driven by strong customer service-centric values
Close collaboration and partnership with all Service Management streams and competencies.
Qualifications
Tertiary qualifications in IT or a related discipline will be highly regarded
ITIL V3 Master certification - foundation minimum.
ITIL4 Managing Professional
ISO20000
Experience developing IT strategies, implementing new technologies & driving change
Experience in liaising with external service providers to deliver agreed outcomes
Demonstrated awareness with a thorough history of running Service Desk and Application Services teams.
Demonstrated awareness and deep understanding of Problem and Incident Management processes.
Additional Information
The benefits are good too!
- We offer flexible working in every sense
- An exclusive discount card for BWS, Dan Murphy’s, Woolworths, BIG W and other Endeavour Group brands, including our ALH pubs
- Monthly meeting-free days
- Your health and wellbeing is your most important asset, and as one of our valued team members, it’s our first priority. You will have a range of free services to help you live well and support your physical, mental and financial wellbeing
- Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.
At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.
We are together creators
With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.
We’re all about creating a more sociable future - for our customers and each other. If this job excites you - and you’re close-enough on the requirements, reach out, we’d love to hear from you.
You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au.
Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.
#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup
