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Form of work The McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support co-ordination, asset management and related financial products and services. From our origins in 1988 when we created Australia’s salary packaging industry to today, MMS has a proud history of innovation and exceptional service.End User Desk side Support Service:Provide 1st, and 2nd level issue resolution and troubleshooting for end users, both onsite and remote users.Manage incoming Desk side Support Incidents & Service Requests via the ITSM Tool and provide high quality and conscientious support.Responsible to document all troubleshooting and resolution details on the ITSM Tool.Communicate to users the progress of enquiries and requests from receipt to closure.Follow Escalation Matrix Protocols on Large User Impact Issues to the appropriate support teams.Hardware Failures / IssuesTroubleshoot VDI / Client Remote Desktop Performance Issues.Set-up, deploy and maintain end user hardware and software including:Set-up of New Starters onsite or remote i.e. computer/notebook…
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