Service Optimisation Manager

Division: City Planning, Development & Transport 

Unit: City Planning, Development & Transport  
Salary: AUD $158,233.00 - 180,771.00 per annum plus Superannuation 

Employment status: Permanent 

Employment arrangement: Full Time

Location: Sydney CBD

Option to work under a 19-day month arrangement

Caring for our city, creating a future for all

Our people are passionate about their communities and connected to their teams. They’re motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney 2030 – 2050 Continuing the Vision.

Be part of a purpose-led organisation, with care at its core. You’ll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions. 

The City of Sydney is seeking a motivated Service Optimisation Manager to lead a small team responsible for designing, implementing and monitoring new ways of working across the functions of Planning Assessments, Health and Building, and Construction and Building Services to improve efficiency and effectiveness and business outcomes.

Working closely with the senior managers in City Planning and Development, you will continually improve and optimise services, systems, processes, data, and business intelligence to adapt to and keep pace with a constantly evolving planning, approvals and compliance landscape.

To be the successful candidate, you must have: 

•    degree level qualifications such as, but not limited to, business management, change management, technology and information and/or demonstrated equivalent competencies gained through extensive experience, with a strong commitment to ongoing professional development
•    demonstrated experience in improving, automating and redesigning processes and work practices to deliver tangible positive outcomes
•    experience and knowledge of change management principles, improvement methodologies and tools and application to improvement programs
•    Experience in leading, coaching and supporting employees to create a culture of improvement.

At the City of Sydney you’ll join a dedicated team where individual effort is part of something much bigger – creating great things for our city’s dynamic future.

To apply: Upload your resume and respond to the application questions to show how you meet the role’s requirements. Select 'Apply' to complete your online application.

The successful applicant is required to complete a pre-employment health declaration and national criminal check.

Position description: View or download the position description 

Applications must be submitted online by 11.59pm, Wednesday 13 March 2024.

For further information contact: Andrew Thomas, Executive Manager Planning and Development on 02 9265 9***.

A challenging and rewarding career: Why joining the City of Sydney might be the right move for you.

We offer a teams-based approach to flexibility. Our flexible working benefits include 26 week parental leave, paid partner leave of 6 weeks and paid super for up to 52 weeks of parental leave. You’ll have the opportunity to work a 19-day month with flexible working options.

We welcome candidates from all backgrounds and celebrate a workplace as diverse as our communities. We’re passionate about gender balance in the workplace, with an executive team that is two-thirds female and 50% of our leadership roles held by women.

We encourage all applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, and LGBTIQA+ communities to join us. 

We’re a disability confident recruiter. If you identify as a person with disability and require adjustments or support for your application and throughout the recruitment process contact the Recruitment Team ***********@cityofsydney.nsw.gov.au or 02 9265 9***.