Service Quality Officer, Manager Service Quality

Please be advised that scheduled maintenance is to be undertaken on Saturday 27th July 2024 from 1 PM to 11 PM (AWST) and the system will be unavailable during this window.Convenience Buttons:Location:
Osborne ParkDirectorate:
Buildings and ContractsPosition number / Pool Ref number:
00032284, 00033387Work Type:
Permanent - Full TimeClosing Date:
2024-07-11 4:00 PMAttachments:Service Quality Officer, Manager Service QualityLevel 5 & 6, $96,307 - $121,569 pa, PSCSAA 2022Join our team and be part of an innovative agency that values collaboration, growth and flexibility while improving the lives of Western Australians.At Finance we’re committed to delivering the best possible outcomes for our customers.We deliver a diverse range of services throughout the State including providing leadership and advice across government, building infrastructure projects such as schools, hospitals and community facilities, buying goods and services for government such as electric vehicles, pharmaceutical products or software services and we coordinate initiatives to support the Western Australian economy like administering grants and rebates.Surprising right? Our collaborative approach and commitment to innovation means we get things done.Our staff are passionate about the work we do and our values of clarity, empathy, growth and collaboration underpin everything. We are also committed to making Finance the ‘best place to work’ which means we value flexibility and diversity.We’re an equal opportunity employer and encourage gender diversity, Aboriginal people, young people, people with disability, and people from culturally diverse backgrounds to join us.As part of our team, you will enjoy:

• a range of flexible work options including working from home up to 2 days per week.
• significant opportunities to develop and grow through a range of professional development, training, and on the job learning opportunities.
• generous leave entitlements including 4 weeks’ annual leave and 3 public service holidays each year. In addition, long service leave accrues every 7 years and an option to purchase additional leave each year.
• flexible workspaces at our Djookanup location in Osborne Park, where you will be able to choose the type of office space that enables you to do your best work.
• access to activity-based work hubs in the CBD, Fremantle and Joondalup.

About The Role:Service Quality Officer is responsible for undertaking scheduled inspections of building maintenance projects and services, to ensure works delivered by contractors achieve specified contractual outcomes in terms of scope and quality of workmanship. The Service Quality Officer will work autonomously to provide technical advice and assistance to client agencies, participate in work quality audits and provide technical reports on the outcomes of inspections and audits.Manager Service Quality is responsible for managing a small team of Service Quality Officers who undertake scheduled inspections of building maintenance projects and services to ensure works delivered by contractors achieve specified contractual outcomes in terms of scope and quality of workmanship. The role manages building inspection reporting, assesses quality information, and monitors maintenance project outcomes for client agencies. The position ensures compliance with the Australian building standards and codes and the Department of Finance’s (Finance) standards, processes and procedures. This position is responsible for providing professional advice and guidance and building and maintaining productive relationships with both internal and external stakeholders.About You:Service Quality Officer operates in a context. This means that you will demonstrate personal accountability for delivering excellence and support your team and agency in delivering strategic goals. We are looking for someone skilled at building and nurturing relationships and willing to seek feedback and learn.Manager Service Quality operates in the context of . You will be required to motivate and enable others to deliver high quality work. You will balance time between doing the work and coaching, guiding and developing others. This requires a significant shift from doing to supporting others to do good work by providing clear direction and feedback.How to Apply:If you think you have what it takes to be a part of our dynamic and forward-thinking team, submit the following in MS word or PDF format only: * A comprehensive CV that clearly shows your skills, experiences and key achievements, including the details of two referees.

• Covering letter of no more than one (1) page, outlining your suitability for the role in the context of the essential requirements, leadership and Values.

You will be asked to select which role you are applying for. If you are applying for both roles, please address requirements for the higher-level role only. You may need to provide documentation to substantiate claims regarding any qualifications listed on your covering letter and/or CV.Virtual interviews may be used as part of this recruitment process.You will need to clearly demonstrate your alignment to the Department’s Values throughout all stages of the selection process as a pre-requisite for appointment.Please ensure you apply by the closing deadline as late and incomplete applications will not be accepted.Further Job-Related Information:Please contact Steven Bellussi on 0418 955 039 for further information about the position (not to be contacted for Applicant Information Packs or assistance with lodging your application).Please refer to the Applicant Information Pack and Job Description Form for full position details as these documents will assist you with the preparation of your application.If you experience difficulties downloading these documents, please call (08) 6557 8111, select option 1 and quote VCID02986 to obtain an Applicant Information Pack.Currently there are two (2) permanent full-time position available for filling for each level. Whilst this selection process will initially be used to appoint to this advertised vacancy, it may also be used to appoint to similar positions that may arise in the Agency within the next twenty four (24) months on a full-time, part-time, permanent or fixed-term basis with the possibility of further extension(s) and/or permanency.