Service Repair Technician

So… who are we?
Techtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like RYOBI, AEG, VAX, MILWAUKEE, and many other are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation.

We are committed to ensuring our people have a great experience, in addition to an exciting and challenging role we also provide a range of great employee benefits including:

Discounts & Perks: Generous discounts on company products.

Social: Recognition programs and social events to celebrate our team's achievements.

Personal Development: Access to professional development programs.

Health & Wellbeing: Paid Parental Leave and Employee Assistance Program.

About the Opportunity

We are currently seeking a Service Repair Technician to work in our Repair Centre in Dandenong South. The Service Repair Technician will effectively diagnose, and repair returned products in accordance with the company manufacturer's warranty and ACCC regulations to support best in class customer experience.

If you have a technical/mechanical aptitude and mindset and enjoy repairing electronic or mechanical products this is your opportunity to become a trained service technician working with market leading brands!

Your duties will include:

• Dismantling and reassembling product to make a diagnosis
• Delivering quality repairs within a timely manner
• Continuously improving the warranty and service processes looking for ways to streamline where possible
• Monitor repair trends and identify stock and spare parts requirements
• Ensure compliance with all TTI WHS and company procedures
• Ensure your activities comply with relevant acts, legal demands and ethical standards.

Key Responsibilities

• Perform breakdown repairs and preventative maintenance
• Diagnose and troubleshooting faults in power tool products and equipment
• Provide customer with quotes for repair
• Review assembly requirement documentation
• Ensure product is working according to specifications outlined by the manufacturer
• Provide support and feedback to service operations, compliance and quality departments
• Assist logistics team with spare parts management and stock count activities, as required
• Attend and contribute to all service department team meetings
• Work as a harmonious team member focusing on ensuring that overall organizational objectives are achieved
• Performing Ad-hoc duties as requested by management
• Assist in planning and execution of minor work projects as required

What you will bring:

• A strong technical/mechanical aptitude and keen interest in repairing electrical products.
• Strong problem-solving skills.
• Ability to work to set KPI's and self-manage time.
• Excellent personal presentation and time management skills
• Strong interpersonal skills and computer skills

If you fit the above attributes and are excited at the prospect of joining a large, successful, and dynamic organisation, then please APPLY NOW!