Address So… who are we? Techtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like RYOBI, AEG, VAX, MILWAUKEE, and many other are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation.
We are committed to ensuring our people have a great experience, in addition to an exciting and challenging role we also provide a range of great employee benefits including:
Discounts & Perks: Generous discounts on company products.
Social: Recognition programs and social events to celebrate our team's achievements.
Personal Development: Access to professional development programs.
Health & Wellbeing: Paid Parental Leave and Employee Assistance Program.
About the Opportunity
We are currently seeking a Service Repair Technician to work in our Repair Centre in Dandenong South. The Service Repair Technician will effectively diagnose, and repair returned products in accordance with the company manufacturer’s warranty and ACCC regulations to support best in class customer experience.
If you have a technical/mechanical aptitude and mindset and enjoy repairing electronic or mechanical products this is your opportunity to become a trained service technician working with market leading brands!
Your duties will include:
Dismantling and reassembling product to make a diagnosis
Delivering quality repairs within a timely manner
Continuously improving the warranty and service processes looking for ways to streamline where possible
Monitor repair trends and identify stock and spare parts requirements
Ensure compliance with all TTI WHS and company procedures
Ensure your activities comply with relevant acts, legal demands and ethical standards.
Key Responsibilities
Perform breakdown repairs and preventative maintenance
Diagnose and troubleshooting faults in power tool products and equipment
Provide customer with quotes for repair
Review assembly requirement documentation
Ensure product is working according to specifications outlined by the manufacturer
Provide support and feedback to service operations, compliance and quality departments
Assist logistics team with spare parts management and stock count activities, as required
Attend and contribute to all service department team meetings
Work as a harmonious team member focusing on ensuring that overall organizational objectives are achieved
Performing Ad-hoc duties as requested by management
Assist in planning and execution of minor work projects as required
What you will bring:
A strong technical/mechanical aptitude and keen interest in repairing electrical products.
Strong problem-solving skills.
Ability to work to set KPI’s and self-manage time.
Excellent personal presentation and time management skills
Strong interpersonal skills and computer skills
If you fit the above attributes and are excited at the prospect of joining a large, successful, and dynamic organisation, then please APPLY NOW!
