Service Support Officer - Headspace Karratha

• Join a values-driven organisation with great team culture
• Part-time, maximum term opportunity (22.5 hours per week)
• Enjoy flexible, life-friendly working conditions

Reach further with us!

This is a fantastic opportunity to join headspace Karratha and make real and lasting impact for young people in the Pilbara region.  Be part of the dream green team!

Our headspace Karratha team provides a high quality, early intervention, community-focused response for young people and their families experiencing mild to moderate mental health issues that are affecting their wellbeing.

As Service Support Officer, you will be the front face of the headspace centre, providing a range of reception services including meeting and greeting of visitors and maintaining a clean, safe, and welcoming environment for visitors to the centre.  You are a people person and will be able to build genuine rapport with young people, their families and friends.  You will provide day to day to support to the operations of the centre and the broader headspace Pilbara team, including managing phone calls and emails, distributing information about the service, scheduling appointments for young people and maintaining waiting lists.  You will also support the delivery of community and centre-based events.  You will thrive in a fast-paced environment where every day is different!

This is a part-time (22.5 hours per week) maximum term position until the end of August 2024, based in Karratha.

What you will bring!

You are a passionate and talented individual who wants to be part of a team who delivers quality services to our clients. To be successful in this role you will have:

• Experience in an administration or reception role, with experience in a community services organisation, health related or service organisation highly desirable
• Exceptional communication skills with an ability to relate to a wide range of clients in need of assistance
• Ability to respond to clients in distress, and be comfortable deescalating people who are upset
• Well-developed computer skills (MS Word, MS Outlook, client management system)

The successful candidate must possess a current National Police Clearance valid within one year and WA Working with Children Check.

Why join us?

headspace, Australia's National Youth Mental Health Foundation, provides vital early intervention mental health services to 12-25 year olds.  Anglicare WA is working in partnership with a number of stakeholders to extend the provision of headspace services and supports to young people and families in Karratha.

At Anglicare WA we are all about people, placing people at the heart of our work.  We are focused on strengths, believing in and amplifying the strength of people and communities.  We are fiercely inclusive, making sure everyone can belong. As trusted partners we are curious and creative, always looking for new ways to do better.  We are courageous and gutsy, tackling difficult issues, even when it’s hard. 

But don't take our word for it!  Here is what our people think:

“Anglicare WA has a culture which celebrates people, the communities we work for and works in innovative ways with leadership who are connected with the work, everyone feels comfortable to be their unique selves here.”

“Anglicare WA is really great at living and breathing our values everyday across the organisation, celebrating the diversity within our workforce, doing things differently, constantly trying to break down barriers for clients and families, making new employees feel welcome, great communication!”

Remuneration and benefits

• Starting salary of $77,215 per annum (inclusive of 10% remote localities allowance), pro rata for hours worked + 11% super
• Tax-free salary packaging benefits up to $15,900 per annum
• Generous rent subsidy and electricity allowance available (eligibility criteria apply)

Apply now!

To apply, please click on the apply button and follow the prompts, attaching a detailed current resume. We are seeking to appoint someone to this role as soon as possible and will close this vacancy once suitable candidates have been identified. Please apply without delay!

For further information please contact Scott Neale, Service Manager at headspace Karratha on 0437 581 ***.

Child Safe: Anglicare WA is committed to providing safe environments where children and young people feel valued, respected and are protected from abuse and harm.

Inclusive: We actively promote a working environment that values diversity and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, people who identify as LGBTQ+ and people with a disability. If you have any support or access requirements, we encourage you to advise us at time of application.

Uluru Statement from the Heart: Anglicare WA supports the Uluru Statement from the Heart and is committed to walking alongside First Nations people in a movement of the Australian people for a better future.

Unsolicited applications from recruitment agencies will not be accepted.