Service Technician

An exciting position has emerged for an enthusiastic Service Technician to join HiKOKI Power Tools Australia.

Our Brand is synonymous with power tool reliability and innovation in Australia. We value our heritage and the daily opportunity we have to positively impact the lives of the people who use our products.

We are looking for a Technician with experience in Power Tool industry to carry out repairs to wide range of Power tools.

Key Responsibilities:

• Visually inspect and test Hikoki products
• Liase with Purchasing regarding tools and part orders for shipment as required
• Dismantle defective products and prepare reports on findings for Japan HQ 
• Troubleshoot and identify malfunctioning or inoperative products
• Assemble and tests products to specified performance
• Technical support via phone, email or in person to account customers, end users and internal staff
• Process all paperwork accurately in relation to assessments (including transfers and adjustments) 
• Provide support and technical support to the national preferred Service and Warranty dealer network 
• Review and provide feedback on service and warranty policies and procedures 
• Develop and provide training internally and externally 
• Provide accurate and timely technical assistance 
• Reports on the status of all service and warranty work
• Handling all technical related enquiries 
• New product testing and reporting 

Qualifications and skill:

• Extensive Service Technician experience in the power tool or hardware industry or any other related technical industry – auto electrical
• Qualifications in electrical service field preferred 
• Testing and tagging license preferred
• Microsoft Office proficiency 
• Highly results orientated 
• Excellent communication skills
• Self-motivated with strong relationship management and personal drive
• High level of resilience – able to deliver within tight deadlines
• Reliable and efficient
• Problem solving skills
• Data entry skills
• Documentation skills
• Commitment to achieving high standards
• Good presentation and grooming
• Ability to work with all levels of management and staff
• Ability to cope with change and adapt to new situations

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