AddressCryomed Aesthetics was born from a passion 11 years ago and the dedication to provide aesthetic medical devices and products to businesses in Australia & New Zealand. We are focused on being the market leader for the latest technology and providing the highest levels of customer support. We source and support realistic and affordable solutions for our partner businesses. Our advanced portfolio consists of lasers, medical-aesthetic devices, and surgical robotics.
We are seeking a motivated individual to join our growing team, who has an appetite to excel, to build strong relationships with our customers and to grow revenue. In this role you will drive successful servicing of all Cryomed systems - lasers, HIFU devices, Fat Freezing devices, LED and more.
We’re looking for someone who:
- 2 + years proven experience in the installation and ongoing maintenance of electromechanically driven machinery
- Engineering Qualifications in Industrial Electronics, Laser Technology
- Experience working with precision optical & mechanical alignments will be highly regarded
- Excellent written & verbal communication plus organisational skills
- Organised and has a can-do attitude
- Have a valid Driver’s License
- Be able to travel within Australia and New Zealand to support as required
- Be able to work weekends as required
- Medical device/ Laser device support experience highly regarded
- Experience with SalesForce or similar CRM system
You’ll be responsible for:
- Establish and maintain strong relationships with external and internal customers.
- Deliver exceptional customer service and support
- Manage customer expectations and follow up strategies to ensure customer satisfaction.
- Ability to troubleshoot, identify root cause issues, evaluate optimal solutions and recommend upgrades to prevent future issues.
- Manage service inventory
- Maintain complete and accurate daily field service reports
- Drive the sale of service contracts to external customers to promote the benefits
- Work autonomously in field
Culture and Benefits:
As part of the EBOS Aesthetics Group, Cryomed offers Professional Development opportunities, excellent Company Benefits, an exceptional Employee Recognition Program, long-term employment stability, and a fun and exciting working life. If this sounds like something you want to be a part of APPLY now.
Cryomed is a company of the EBOS Medical Technology Division which also includes an allograft manufacturing business (Australian Biotechnologies), a device distribution business (LifeHealthcare) and a South-East Asian distribution business (Transmedic). The mission of EBOS Medical Technology is to provide life-changing medical solutions to patients across Asia-Pacific. We have over 1,000 employees in the division, with exposure across 9 different countries. This gives us the opportunity to impact a greater number of patients and provide employees with a richer career experience through exposure to various market and therapeutic areas of medical technology.
We are offering base salary + super + car allowance + commission/bonus.
