Service Transition Manager

Client - Global IT business
Long Term Contract role
Service Transition Manager with focus on managed services is a must
Location - Sydney or Newcastle based (Hybrid working arrangement)Our global IT client is looking for a solid Transition Manager to join their growing project team in Sydney or Newcastle.Responsibilities:

• Responsible for deliverables against agreed scope, budget, schedule & customer expectations.
• Ability to prepare MS project plans and tracking them to closure.
• Should be capable of reviewing contract documents and highlight the salient points from the contract as a summary to the team.
• Ability to work closely with the team, assign resources and ensure project completion as per timelines and budget.
• Working closely with senior executives, solution architects, service delivery, finance, procurement, service management, datacentre operations, third-party vendors for successful execution of projects.
• Should be capable of documenting RACI charts, project plans, handover documents, weekly / monthly project status reports etc.
• Performing key activities across project lifecycle starting from inception till successful transition to operations (business as usual) support.
• SOW review, resource allocation, solution handover, gap identification, project kick-off.
• Planning & Execution: discovery- planning workshops, remote connectivity/service design reviews, schedule & budget management, change management, knowledge transfer, user acceptance testing (UAT), operational readiness reviews go/no-go decisions.
• Work Breakdown Structure (WBS) management (time & expense), project labour billing, vendor payments, invoicing, forecasts etc.
• Project metrics & status reporting, change controls, escalation matrix, project plan certification, project health assessment, quality & compliance controls by participating in periodic audits & governance reviews.

Implementing processes/methodology to ensure delivery excellence. * Project planning, scheduling, estimation, tracking, business analysis, user coordination, governance, control of progress and overseeing implementation and post-implementation activities.Skills

• 5 years working experience on Transition/project management is a must
• IT Service management/delivery environment experience is must
• Bachelor's degree in IT OR Diploma is a must
• Project Manager must have experience in transitioning managed services
• Experience in directly dealing with customers and keeping them engaged
• Experience within ITIL and IT Service Management environment
• Must be able to understand ITSM solutions, managed services solutions
• Certifications required for this role - ITIL 4 foundation or ITIL practice manager, PMP or Prince 2
• Must have full work rights - Citizen or PR
• Any previous Security Clearances is a bonus

Jyoti Dua
Divisional Manager
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