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Form of workMetricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award-winning living solutions for Australian families.
With your calm nature and solution-based thinking, work with our customers in the first 90 days of moving into their Metricon Home and based at our Derrimut Office.
Reporting to the Area Warranty Manager, your responsibilities will include:
• Assist customers regarding service and warranty related issues ensuring a seamless experience
• Provide our customers with effective and prompt feedback on a professional level
• Regularly review newly logged service / warranty items / photos raised by customers from settlement
• Scheduling of trades and suppliers including booking, confirmation and follow up
• Process tasks raised in the service / warranty queue dashboard
• Assist the Service & Warranty Team and with administration support and any adhoc requests
Metricon will offer you:
• No Two Days Are the Same in this role
• Be supported by a Management Team that has a Culture Where You Matter
• On-going learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programs
• Metricon Homes – Australia's largest and #1 Home Builder for the 8th Consecutive Year
• We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
• A supportive workplace culture where great work is recognised and rewarded.
The successful candidate will have:
• Experience in a Customer Care role or similar and/or experience in a customer service-based or administration role
• A calm and experienced demeanour when dealing with sensitive client needs
• Diploma in Building Construction or a trade background is an advantage
• Competent Microsoft Office suite computer skills, particularly in Word
• Working knowledge of contracts & plans
• Active listening skills and great communication style
• Problem solving and prevention strategies
• Technically competent in using databases and CRMs
• Highly organised and excellent time management
This role requires a national police check to be undertaken.
