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Form of workMetricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award-winning living solutions for Australian families.
With your calm nature and solution-based thinking, work with our customers in the first 90 days of moving into their Metricon Home and based at our Derrimut Office.
• Assist customers regarding service and warranty related issues ensuring a seamless experience
• Provide our customers with effective and prompt feedback on a professional level
• Regularly review newly logged service / warranty items / photos raised by customers from settlement
• Scheduling of trades and suppliers including booking, confirmation and follow up
• Process tasks raised in the service / warranty queue dashboard
• Assist the Service & Warranty Team and with administration support and any adhoc requests
Metricon will offer you:
• No Two Days Are the Same in this role
• Be supported by a Management Team that has a Culture Where You Matter
• On-going learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programs
• Metricon Homes – Australia's largest and #1 Home Builder for the 8th Consecutive Year
• We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
• A supportive workplace culture where great work is recognised and rewarded.
The successful candidate will have:
• Experience in a Customer Care role or similar and/or experience in a customer service-based or administration role
• A calm and experienced demeanour when dealing with sensitive client needs
• Diploma in Building Construction or a trade background is an advantage
• Competent Microsoft Office suite computer skills, particularly in Word
• Working knowledge of contracts & plans
• Active listening skills and great communication style
• Problem solving and prevention strategies
• Technically competent in using databases and CRMs
• Highly organised and excellent time management
This role requires a national police check to be undertaken.
