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SalaryLocation: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Australia.
About the opportunity
The Services Consulting Manager leads a team of consulting professionals, provides domain (product, module, business process, technology) and thought leadership and acts as an interface with delivery. The focus of this position is managing, employee hiring, development and performance of professionals to achieve high levels of customer satisfaction and targeted Go Lives, productivity, and utilization while minimizing consultant attrition. Collaborates on practice focus and development. Works closely with Project Managers, Resource Management, and Services Sales to strategize on staffing plans for customer projects and position appropriate consultants for customer engagements.
What you’ll get to do
- Exhibits strong leadership skills including: coaching, developing a diverse work force, managing a remote team, instilling commitment to quality and excellence, encouraging collaboration, promoting the flow of information among all participants, and providing clear direction on how to meet project goals
- Seeks and shares information with coworkers and responds to concerns with timely, meaningful, fact-based, and constructive feedback
- Foresees potential problems and takes corrective action to ensure achievement of goals
- Clear and concise in communicating information. Actively listens to what others are saying, seeking and sharing information
- Determines the right resources to effectively execute human resources or development initiatives, provides clear direction, and determines if change in approach is needed to accomplish goals
- Manages multiple assignments in an effective manner
- High levels of employee engagement and retention
- Has overall control of planning, staffing, budgeting, managing expense priorities and recommending and implementing changes
- Own domain thought leadership area to broaden and deepen skills and skills of the team. Lead initiatives focused on honing our practice excellence including product, but also extending to 2 recruiting process, resource management, implementation acceleration, onboarding acceleration, etc.
- Provides a positive impression of Ceridian Consulting by leading team to exceed customer expectations and incorporates customer service into messages with team and actions with other parts of the organization
- In-depth knowledge and understanding of business, technological and competitive trends
- Has a strong understanding of technical, cost, risk and business implications of potential decisions on other projects and client needs and incorporates these into recommendations
- Ability to form great customer relationships
- Ability to consult customer on business needs
- Ability to engage with multiple projects & customers at the same time and manage priorities accordingly
- Excellent organization, communication, and collaboration skills
- Ability to lead and facilitate customer workshops and sessions
- Strong analytical and problem-solving skills
- Prior functional experience with Dayforce HCM would be an asset
- Prior consultative experience with employee data integration or HCM software
- Proficient in Microsoft Office products
- B.A./B.S. in Human Resources, communications, business, computer science or related fields, or equivalent experience
- Typically 6+ years of experience in supervisory levels in business or Human Resources staffing functions
- Experience managing teams of professionals in the consulting environment, with 6+ years of consulting experience desirable
