Join a Global leader as Service/Scheduling Administrator, and become a part of a dedicated team within a fast paced environment. As Service/Scheduling Administrator you will be responsible for proactively engaging in activities to achieve service levels and continuous improvement objectives.Client DetailsOur client are a leading provider of essential systems, equipment and services spanning more than two centuries.DescriptionAs Service/Scheduling Administrator your duties will include but are not limited to:
- Directly coordinating and planning the daily activities and work of all Field Service Technicians
- Scheduling daily and in advance all work to technicians and or additional equipment for reactive and planned calls to ensure first time fix [right tech/skill/right site/right tools, in accordance with legislated tolerances, SLA's & KPI's.
- Adhering to national standard processes and or customer bespoke processes for daily activities including a first call resolution mindset where applicable on all inbound/outbound calls/emails, customer retention, customer disputes, scheduling, invoicing, purchasing, portal management, call logging and contract data management/integrity.
- Assessing and solving problems and remedying underlying cause to reduce or remove recurrence.
- Provide support to colleagues and work collaboratively with all stakeholders to improve and enhance activities as customer and business requirements change.
- At least two years prior experience working in a fast paced Service Administration or Scheduling role.
- Ideally, experience in a service orientated business.
- The ability to understand situations and solve problems by breaking them down and thinking about them in a systematic and logical way.
- The ability to work, and to get others to work, co-operatively and collaboratively with others.
- Ability to meet and exceed KPI's
- Ability to multi-task, time management skills essential.
- Proven ability to coordinate and facilitate key stakeholders (internal & external customers and suppliers)
- Professional verbal and written communication skills.
- Pronto system knowledge highly advantageous