AddressThe Settlement Advisor role offers autonomy and recognise hard work. This role provides plenty opportunities for learning and growth.
About the role:
- Mitigate costs and negotiate with other Insurance Companies on behalf of Youi.
- Liaise with Youi customers and other Insurers at various claim stages.
- Gather information, review liability, and use road rules and legal precedents.
If you enjoy a challenge, solving problems and thinking outside the box – then this role is for you!.
What We're Looking For:
- Passion for delivering exceptional customer experiences
- Excellent negotiation and communication skills
- Conflict resolution expertise with confidence
- Strong time management skills and multitasking ability
- Team player mindset with a willingness to learn and adapt
- Knowledge of the insurance claims process (advantageous, not essential)
- Previous experience in debt collection, paralegal, or insurance (highly regarded)
What We Offer:
- Monday - Friday role (no weekends)
- 22 Days Annual Leave, plus volunteer leave and Annual Salary Reviews
- Career progression opportunities – we believe in promoting from within
- Paid induction training and ongoing career development
- Onsite Barber, Brow Bar and Massage
- Games Room and free use of the Youi Bicycle Fleet
- Boxing, Pilates, HIIT & Strength, Yoga, Run/Walk Club, and Mindfulness classes
- Free Skin Checks, Flu Jabs and Wealth Mastery Sessions
- Onsite Car Detailing Service
- Discounted Insurance Products
- Great Work Life Balance with set start and finish times
- Casual Dress code
Don't tick every box? Don't worry! We recognise the value of transferable skills, so we encourage you to apply even if you don't meet all the criteria.
About Youi:
We pride ourselves on our diversity and individuality, both among our employees and the customers we serve. We believe that it is the unique combination of skills, perspectives, and experiences of our people that makes us truly stand out. Our company values reflect this - we are a dynamic, human-focused, honest, and passionate team who is dedicated to providing awesome service to our customers.
We recognise and value the contributions of each team member to our culture and success. At Youi, we're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is making a difference in the insurance industry.
If you want a career that lets you, be you, and rewards you for your contribution, Think Youi.
