Settlements Consultant - Motor

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet. Hollard’s unrelenting focus on diversity and inclusion, collaborative partnerships, and delivering great customer outcomes is at the heart of its business model, driven by its purpose of “Using our expertise, integrity and humanity togo further, together". 

The Settlements Consultant is responsible for all reported settlement claims, providing accurate empathic support and guidance for our third-party customers (individuals and other insurers) and ensuring that cost control strategies and customer service delivery processes are efficiently concluded.

With the guidance and support of the Motor Claims Team Leader – Recoveries & Settlements, the Settlements Consultant is responsible for the communication and processing of all settlement claims.

• Liaise with suppliers and service providers and ensure satisfactory service levels are provided to clients within delegated authority
• Responds to clients and suppliers/service providers in a prompt, courteous and knowledgeable manner
• Management and proactive maintenance of outstanding claim reserves at every claim interaction to ensure the accuracy of the claim reserves outstanding for the entire claims portfolio

• Sound understanding of Motor Insurance claims practices and products
• Strong technical insurance and policy interpretation skills
• Strong attention to detail skills
• Building customer rapport

At Hollard you will be part of a supportive, valued and committed team. You will enjoy a challenging and rewarding work environment, career progression opportunities and great staff benefits and corporate discounts. We also offer many benefits to support your professional development and wellbeing including:

• Professional and technical development opportunities
• Flexible start and finish times, work from home, and other flexible work from home options to suit your lifestyle
• Paid parental and partner leave
• Additional leave options, including 5 well-being days each year
• Generous employee insurance discounts
• Novated lease options
• Corporate employee discounts from various retailers
• Wellbeing benefits e.g., vaccinations, health insurance discounts, mental wellness training professional memberships, EAP

Hollard is unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion.  We actively seek to hire for your different lived experiences (including as relate to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity).  These enhance cognitive diversity and psychological safety in our workplace for everyone. 

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance.  

If you don’t meet all our expected criteria, we strongly encourage you to apply anyway! Our priority is to hire the most talented people we can from all walks of life even if not all our above boxes are ticked.

Please note that a full background check will completed on the successful applicant.

NO AGENCIES. We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard employees in relation to this role or others. Only direct applications will be considered.

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.