Shipping And Tech Support Member

About this role

We are seeking a motivated person to join our dynamic Shipping/Tech Support team in the off-grid solar and solar pumping industries.  

As a Shipping and Tech Support member you will play a crucial role in providing assistance to the Shipping & Tech support teams as well as our clients. This role requires a strong work ethic, problem-solving skills and a commitment to teamwork as well as customer satisfaction. You will start out providing assistance to our current Shipping and Technical Support teams and will be provided with on-the-job training. 

Commodore Australia believes in fostering a great work environment and will not only provide the successful candidate with lunch daily and access to coffee throughout the work day but will also offer career progression opportunities as they make themselves available. 

PS - you won't be bored in this role, we are busy people who work and play hard! 

 Objectives & Responsibilities
• Picking and packing orders on behalf of both Shipping and Tech Support teams which involves collecting products and getting them ready for dispatch.
• Checking incoming stock and warranty returns against invoices and inspecting them to ensure they are free of damage.
• Unloading delivery trucks and unpacking the contents of packages.
• Collaborate with cross-functional teams including Sales, Production/ Shipping and Tech Support to ensure seamless customer support and problem resolution.
• Complying with safety regulations to ensure a safe work environment.
• Use warehousing machinery such as forklifts to lift, place and remove items on high Pallet racking.
• Sorting items and placing them in the correct location. 
• Maintaining a clean and tidy work area.

Required Skills And Knowledge:

• Strong problem-solving skills, with the ability to think outside of the box to provide effective solutions.
• Excellent communication skills, both verbal and written.
• Customer-oriented mindset with a strong commitment to delivering exceptional service.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in using CRM systems, MS Office Suite, and other relevant software tools.
• Ability to learn and interpret relevant industry standards, codes, and best practices.

Preffered Experience (Not Essential): 

• Knowledge of off-grid solar systems, including solar panels, batteries, charge controllers, inverters, and related components.
• A background in Warehousing/Stock control operations.
• Forklift licence.