AddressWe are seeking a highly motivated and customer-oriented Shop Assistants to join our cheese shop in Thomastown,. The ideal candidate will have a passion for providing exceptional customer service, possess strong organizational skills, and be able to thrive in a fast-paced environment. You will be responsible for assisting customers with their inquiries, maintaining stock levels and visual merchandising standards, handling sales transactions using the cash register, restocking in a cold storage environment, following hygiene protocols, and contributing to the overall success of the shop.
Floridia Cheese are a successful family-owned business based in Thomastown for nearly 70 years and proud to be known for our award-winning Italian style cheese. With 80+ employees and a diverse and growing customer base, we are positioned for growth driven by our recognised brands and broad product offering and growing global footprint.
The company manufactures and supplies Italian style cheese to the retail, food service and food ingredients markets. Our very own shop hours of operations are generally between Monday to Friday 7.30am -4pm, Sunday 8am-1pm.
The Full time role will predominantly be 8am-4pm Monday to Friday.
We are also looking for Casuals to work throughout the week and Weekends.
Skills:
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to work effectively in a fast-paced environment, physically fit and able to do some heavy manual handling
• Attention to detail with excellent organizational abilities
• Basic knowledge of food products and/or cheese varieties (preferred)
• Familiarity with cash register operation (preferred)
Responsibilities:
• Greet customers upon their arrival and provide assistance with their inquiries or product selection.
• Maintain cleanliness and hygiene standards within cold storage areas while handling various cheeses.
• Organize shelves, displays, and showcases according to visual merchandising guidelines
• Ensure proper rotation of products by checking expiration dates regularly.
• Operate the cash register accurately when processing sales transactions; handle cash payments as well as debit/credit card transactions proficiently.
• Proactively assist in stocking inventory on shelves as needed and work in cold storage environment.
• Collaborate with team members to ensure smooth workflow during peak hours or busy periods.
• Provide recommendations or suggestions regarding cheese pairing options based on customer preferences or occasion requirements.
• Respond promptly to any customer complaints or concerns while maintaining a professional demeanour at all times.
• Work closely with other staff members to maintain an organized work environment.
Qualifications:
• High school diploma or equivalent qualification required; additional education related to the retail or food industry is a plus.
• Previous experience in customer service, preferably in a retail environment, is highly desirable.
• Familiarity with visual merchandising techniques and principles is an advantage.
• Basic knowledge of cheese varieties, their characteristics, and pairings would be beneficial.
• Proficiency in using cash registers and handling cash transactions accurately is preferred.
• Ability to work flexible hours including weekends and public holidays as per shop requirements.
