Showroom Consultant

Showroom Consultant 

Are you looking for a role that will see you working within a dedicated team of professionals who are at the forefront of their industry?

Are you seeking an opportunity that will offer you a long-term career opportunity?

Would a role that offers you the ability to be successful from utilising your interpersonal and communication skills combined with your interior design interests and business development capability appeal?

If the above three questions resonate with you, then you will relish the opportunity to work with genuine, down to earth colleagues in a role that will allow you to continue to hone and develop your skills and further your capabilities in a respectful and friendly working environment.

This role will see you working for a design lead organisation who has over the last 20 years become the most awarded HIA Renovations association member. Their values and vision differentiate them from their competitors and underpin their ongoing success.

Located at their Port Melbourne office and reporting to the Marketing Manager, this role will offer you the opportunity to be recognised for your genuine experience, capability, tenacity and passions, which, will feed directly into the wider success of the organisation. 

This role will see you managing the first-time experiences of our future customers, which will occur both on the telephone and when they visit the showroom in person.  You will have a direct exposure to the full business process from interior design to drafting to the full renovation, giving you a very good insight into a premium building company.

Importantly, you will have superior interpersonal communication, organisation and time management skills, including the ability to multi-task and prioritise work.  You will have a natural business development mindset and be able to transition telephone enquiries / lead follow up into a sales opportunity for the design team.

You will be highly adaptable and responsive with the ability to create solutions, supported by your attention to detail to ensure you are achieving your roles expectations.

On a day-to-day basis, a selection of task you will focus upon include:

Business Development

• Qualifying leads / booking in-home consultations
• Consult walk in leads / current clients to maximise business opportunities
• Answering chats on Live Chat
• Customer correspondence (email / phone and mail)

Showroom

• Showroom and reception presentation and atmosphere
• Offering tea / coffee for clients visiting the showroom
• Showroom product display accuracy

Administration

• Answering and directing incoming calls
• General administration duties
• Following up emails 

A demonstrated history in corporate customer service preferably within a business development / sales environment and an ability to create a positive connection with people from all backgrounds.  Your exceptional presentation and communication skills, combined with a positive, ‘can do’ attitude, will see you thrive in this role. You will bring maturity, polish and previous client interaction experience, ideally gained from a showroom setting environment. A background or qualification in interior design would be an advantage but not mandatory.  Experience in using CRM/ERP, preferably NetSuite (desirable but not mandatory).

If you are ready to take on a new challenge and are serious about a move to an organisation which truly values its people, then please don’t hesitate to take the first step and forward your application (cover letter and CV) via the Seek “apply now” icon. 

WE CAN’T WAIT TO WELOME YOU TO OUR TEAM

smarterBATHROOMS+ are an Equal Opportunity Employer and promote Diversity in our recruitment process.