AddressAt WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More.
About the Role
WesTrac is currently seeking two experienced technicians to join our team as a Site Performance Specialist based at Hunter Valley Operations (HVO) and Mangoola Coal in the Hunter Valley.
Reporting to the Mining Support Manager, the Site Performance Specialist plays a pivotal role in maximising our mining customers return on their fleet investments by providing technical support, advice on equipment optimisation and analysing fleet performance data to drive improvements in overall asset performance.
This dynamic role is offered as a full-time permanent position working Monday to Friday, 40 hours per week.
A current Order 43 medical or ability to complete is an essential requirement for this position.
Key Responsibilities
- Develop and maintain key customer relationships with each allocated site
- Utilise fleet performance data to proactively drive improvement in asset performance
- Carry out wear management inspections
- Regular report generation as required
- Working with customers on resolution of unplanned downtime to ensure timely resolution
- Identify sales opportunities and communicate these to the Mining Support Representative for actioning
- Monitor and review maintenance and operational practices and technology applications that impact machine performance and make recommendations for improvement to optimise TCO
- Manage product update execution
Qualifications
- Tertiary qualifications in Engineering or Mechanical Trade Certificate
- 5-year post qualification/trade experience working on Cat equipment would be highly regarded
- Experience with CAT systems including DBS, SIS and ET is desirable
- Current Drivers License – C Class minimum
Skills and Experience
- Advanced interpersonal skills with proven customer service and relationship management skills
- Understanding of large mining equipment ‘Total Cost of Ownership’ (TCO) and its drivers
- Ability to troubleshoot equipment faults and recommend solutions
- Ability to work successfully in a team and autonomously
- Excellent organisation skills, with the ability to manage conflicting priorities
- High level of initiative and problem-solving skills
- Well-developed ability to analyse asset health and performance data and compile reports
- Familiarity with Caterpillar programs such as SIS, ET, SIMSi, TMI (Desirable)
Why WesTrac
As one of the World's leading Caterpillar dealers, WesTrac services a broad range of customers across NSW, ACT & WA. Our ongoing success is attributed to the individuals that make up our teams, which is why we offer a competitive benefits package and pride ourselves on our Safe, Engaged and Customer Focused Culture. As a WesTrac team member you will receive:
- Competitive remuneration package
- Fully maintained vehicle
- Income protection with 24/7 coverage
- Fitness passport for the whole family
- Annual remuneration and performance review
- Paid parental leave
- Purchase leave program
- Opportunities for growth and development
- Relocation assistance for eligible candidates
- Employee wellness program
- Discounted private health insurance
- Discounts with our corporate partners
Apply Now
If you believe you have the skills and experience to succeed in this role, please submit your cover letter and resume for consideration via the link.
For further information regarding this role, please contact the Recruitment team on 1300 797 028 and reference Job No. 438 & 522.
Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.
At WesTrac, our primary focus is our people. As we look to the future, we’re focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture.
