Site Reliability Engineer

The Pegasystems Site Reliability Team is the internal organization responsible for the reliability and availability of the
Pegasystems Cloud Service offering. We operate as a Global follow the sun team with locations in Bangalore, Sydney,
Krakow, PL and the East Coast of the United States. As a global organization we are diverse in our culture and capabilities.
We are the first responders and provide proactive technical response to prevent client impacting incidents. We are called
upon often to help diagnose complex issues and frequently consulted by client facing organizations for help in solving complex
technology issues.
Picture Yourself at Pega:
Cloud Service Reliability Engineers are expected to take an active role in maintaining Pega Cloud platform health and high
performance. This role will focus on an Operational aspect of Pega Cloud platform, especially on performing regular upgrades
to the latest Pega Cloud version, regular health checks, and close cooperation with customer-facing Global Customer Service
team on various customers' issues. This role requires troubleshooting skills, ability to work in 24/7 environment to
accommodate customer maintenance windows and detailed-oriented approach when performing Cloud Operations tasks.
What You'll Do at Pega:
Operate, Administer and Automate solutions on Pega Cloud Stack
Take personal ownership of the systems you manage and operate and be responsible for problem discovery, analysis
and resolution
Leverage and grow your diagnostic, technical and communication skills
Use and learn world class cloud infrastructure and management technologies
Be part of a fast-paced, dynamic and fast-growing team delivering strategically important solutions for world-class
customer
Who You Are:
The ideal candidate is self-motivated, inquisitive and creative, with a passion for continuous improvement and excellent
people skills.
The person can work independently as well as with a team, leads by example, and demonstrates a commitment to
quality development and operational practices.
What You've Accomplished:
Managed servers and application stack in a public cloud environment utilizing AWS, Azure or GCP
Hands-on experience of Linux system administration within a complex, enterprise environment
Experience working in Cloud based infrastructure - DB, Application, OS, Network, Support
Have become knowledgeable of configuration automation tools (Ansible, Chef, Puppet etc.)
Gained an understanding of the ITIL process
Pega Offers You:
Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive ofpay + bonus incentive, employee equity in the company
As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due
to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran