Site Reliability Engineer - Windows

Networks & Systems Administration (Information & Communication Technology)

Full time

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• Opportunity to work with the largest General Insurer in Australia
• Hybrid/Work from home opportunity - Open to candidates in NSW, QLD, and VIC
• Must have hands on experience in Windows administration

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet. Hollard’s unrelenting focus on diversity and inclusion, collaborative partnerships, and delivering great customer outcomes is at the heart of its business model, driven by its purpose of “Using our expertise, integrity and humanity to go further, together." 

You will be part of a multi-disciplinary technology team, and work closely with our customers (business, software vendors and partners). Within the team, you will be responsible for operations engineering and will participate in all aspects from design to testing and implementation.

Your role

 As a SRE engineer, you will have primary responsibility for operations engineering to deliver ongoing operational and business initiative outcomes. You will be providing technical support to your team and other IT product teams to deliver services and changes across Hollard’s IT ecosystem, which includes third-party cloud hosted IT platforms, in-house managed cloud, and local data centre IT platforms.

The key focus areas of this role are: 

Be hands-on with the tools and collaborate with multiple product squads to deliver collective outcomes, covering the following: 

• Responsible for planning and driving technical changes of IT infrastructure and network services in alignment to business and technology outcomes, including related security changes. 
• To manage and support all Windows servers including the Operating System
• To recover Windows servers in the event of hardware failure
• To collate and maintain full server inventory
• To review and agree BAU acceptance of change records on Server Management supported environments
• Promote adherence to engineering standards and best practices. 
• Promote timely feedback to drive continuous improvement, automation, and focus on value delivery.

Your knowledge, skills & attributes 

• Minimum 10+ years of technical implementation experience with relevant focus in IT infrastructure and network. 
• At least 5 years of Windows 2003/2008/2012 server administration.
• At least 5 years of Windows Active Directory administration.
• At least 5 years of network engineering such as routing, firewalls, NSGs and VLANs 
• At least 5 years of writing scripts to scripts to automate tasks for VMware/Windows
• At least 3 years of VMware administration/engineering experience 
• Azure experience will be a huge plus
• Excellent skills in system engineering within a large IT operations environment, preferably in financial services. 
• Strong exposure to continuous delivery planning, estimation, work breakdown and prioritisation. 
• Ability to leverage Agile-driven toolset such as Jira, Azure DevOps, etc. 

Working at Hollard

At Hollard you will be part of a supportive, valued and committed team. You will enjoy a challenging and rewarding work environment, career progression opportunities and great staff benefits and corporate discounts. We also offer many benefits to support your professional development and wellbeing including:

• Professional and technical development opportunities.
• Flexible start and finish times, work from home, and other flexible work from home options to suit your lifestyle.
• Paid parental and partner leave.
• Additional leave options, including 5 well-being days each year.
• Novated lease options
• Corporate employee discounts from various retailers
• Wellbeing benefits e.g., vaccinations, health insurance discounts, mental wellness training professional memberships, EAP

Hollard is unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences (including as relate to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity). These enhance cognitive diversity and psychological safety in our workplace for everyone.

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance.

If you don’t meet all our expected criteria, we strongly encourage you to apply anyway! Our priority is to hire the most talented people we can from all walks of life even if not all our above boxes are ticked.

NO AGENCIES. We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard employees in relation to this role or others. Only direct applications will be considered.

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information. 

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have as a Site Reliability Engineer?

What's your expected annual base salary?

Do you have any accessibility needs during the recruitment process?

Hollard conducts background checks on all new employees. Are there any convictions you would like to disclose? If yes, please provide details.

Hollard distributes a wide range of innovative insurance products through deep partnerships with some of Australia’s leading brands including Woolworths Ltd. Hollard’s core products are home and contents insurance, landlord’s insurance, motor insurance, pet insurance and SME insurance. Since Hollard was established in Australia in 1999 it has grown rapidly to become an established personal and commercial lines insurer in the Australian market, being recognised as Large General Insurance Company of the Year at the 2019 and 2021 ANZIIF awards, with over 1.2 million customers and approximately 650 staff who settle over 1,000,000 claims in Australia each year. Hollard was recently announced as the successful bidder in an extremely competitive industry tender process to acquire CBA’s CommInsure business.

Hollard is committed to a flexible work environment that values diversity and inclusion because it creates innovation, improves productivity, and boosts profitability. We actively seek to hire for diversity, including people with differences in gender, ethnicity, orientation, age, ability, background, geographical/rural/remote location, disrupted work history due to career or other breaks, because of the value and cognitive diversity they bring to our workplace.

Hollard distributes a wide range of innovative insurance products through deep partnerships with some of Australia’s leading brands including Woolworths Ltd. Hollard’s core products are home and contents insurance, landlord’s insurance, motor insurance, pet insurance and SME insurance. Since Hollard was established in Australia in 1999 it has grown rapidly to become an established personal and commercial lines insurer in the Australian market, being recognised as Large General Insurance Company of the Year at the 2019 and 2021 ANZIIF awards, with over 1.2 million customers and approximately 650 staff who settle over 1,000,000 claims in Australia each year. Hollard was recently announced as the successful bidder in an extremely competitive industry tender process to acquire CBA’s CommInsure business.

Hollard is committed to a flexible work environment that values diversity and inclusion because it creates innovation, improves productivity, and boosts profitability. We actively seek to hire for diversity, including people with differences in gender, ethnicity, orientation, age, ability, background, geographical/rural/remote location, disrupted work history due to career or other breaks, because of the value and cognitive diversity they bring to our workplace.

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