Software Engineer

Job Description Summary
Responsible for delivering product service support globally collaborating with operational teams and Service owners. This role is responsible for enhancing the user experience by continuously improving the service and experience.
This position is for a full stack developer supporting existing applications and developing new applications as part of a fully integrated ERP system.Job Description

Essential Responsibilities:

• Strive to provide excellent customer service to employees from GE Aerospace Businesses.
• Work hand in hand with operations in identifying & resolving issues directly with end users and vendors.
• Become an expert on product service within GE Aerospace and accountable for identifying opportunities to improve overall user experience.
• Support end user issues by providing the effective solutions.
• Be aware of system-wide changes and application deployments that might impact application availability for users.
• Effectively manage escalations to resolution.
• Partner with product teams to plan and test automation solutions.
• Engage with the vendor to trouble shoot and resolve an issue within the product.
• Support quality initiatives for continuous service improvement & optimization.
• Measure application performance and availability against published SLA's and operational commitments.
• Drive to increase the business Net Promoter Scores (NPS).
• Identify efforts to improve and simplify End-User experience by reducing the volume of tickets, reducing touch points, improve accountability, and driving the usage of the self-service tools.
• Participate in new technology pilots and programs to ensure end-user support readiness for go-live launches.
• Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training.
• Partner with other regional teams and services owners to share and promote best practices and lessons learned.

Qualifications/Requirements:

• Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with basic experience.
• For this role you must be an Australian citizen and be prepared to work in the Brisbane office 5 days a week as the L1 help desk for the Australian ERP system.
• Experience with the full stack web development.

Desired Characteristics

• Background and experience in emerging technologies in cloud, IaaS, PaaS, SaaS and Microservices architecture.
• Experience with agile/iterative project methodology & tools.
• Understanding of accounting principles is desired but not mandatory.

Business Acumen:
Strong oral and written communication skills.
Strong business analysis and problem solving skills.
Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices.
Ability to interact at all levels of the organization and with other GE businesses.

Leadership:
Excellent communicator, works well in a team environment, and welcomes challenges.
Self-starter with ability to manage multiple priorities in a fast paced work environment.
Strong problem solving and analytical skills demonstrated the ability to assimilate new information and understand complex topics.

Note:

This Job Description is intended to provide a high level guide to the role. However, it is not intended to amend or otherwise restrict/expand the duties required from each individual employee as set out in their respective employment contract and/or as otherwise agreed between an employee and their manager.

oyee and their manager.

Additional Information