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Digital Solutions Architect - Digital Channels
Major Digital Transformation
Long Term Contract
Become the Architect of Exceptional Customer Experiences
Do you thrive on crafting innovative solutions that put customers first? Are you a technical mastermind with a knack for translating complex ideas into clear visions? If so, we want YOU on our team!
We're seeking a passionate Solution Architect to lead the charge in revolutionizing our client's digital service channels. In this dynamic role, you'll wear the architect's hat, designing seamless customer experiences across new technologies like Chatbots, Guided Workflows, and Visual IVRs.
Here's what makes this role stand out:
- Be the mastermind behind next-gen customer experiences – You'll lead the Solution Architecture for multiple projects, ensuring every touchpoint is smooth and delightful.
- Collaborate like a champion – You'll bridge the gap between technical stakeholders and business teams, striking the perfect balance between feasibility and strategic vision.
- Architect for success – You'll develop and champion architectural patterns that not only meet today's needs but also align with our long-term vision.
- Master of the solution symphony – You'll translate customer needs and business goals into effective, secure, and scalable solutions, managing risk and technical debt with a keen eye.
- Communicate with clarity – You'll be the voice of the solution, ensuring everyone – from internal teams to suppliers – understands the project's goals and direction.
- You're a natural leader who can inspire and engage both technical and business stakeholders.
- You have a proven track record of designing holistic solutions with a laser focus on customer experience.
- You're an architect who speaks fluent "Enterprise Architecture Frameworks" and thrives on complex integrations.
- You understand the importance of managing technical debt and embrace a risk-aware approach to design.
- You're no stranger to agile software delivery methodologies.
- (Bonus points) A background in software engineering would be the icing on the cake!
- Request Tracker
- Chatbot & Async Messaging
- Guided Workflow
- Visual IVR
- Be a part of an iconic brand leading the way in digital & technology transformation.
- Collaborative and inclusive work environment that values diversity and creativity.
- Opportunity to drive innovation and shape the future of this industry.
- Competitive compensation and a chance to work with some of the very brightest and best people in the country!
If you are passionate about Solution Architecture and thrive in a collaborative environment, we want to hear from you. Please contact either Sam or Emile at The Aquarium today.
