Digital Solution Architect

Job Title: Solution Architect (Digital)
Location: Remote/On-site options available

Key Responsibilities:

• Lead Solution Architecture for multiple projects focused on enhancing customer experience through new digital service channels.
• Engage with multiple internal technical stakeholders, balancing project requirements, technical feasibility, and architectural strategy.
• Develop and endorse architectural patterns, ensuring alignment with enterprise architecture frameworks.
• Translate architectural drivers into effective solutions, considering time, cost, and risk implications.
• Manage and mitigate technical debt, ensuring scalable and secure systems.
• Communicate the solution vision to suppliers and internal teams, ensuring a clear understanding of project goals.
• Identify and define non-functional requirements, providing guidance for validation.
• Support delivery planning, sequence work intelligently, and produce initial estimates.

Key Skills:

• Strong leadership and communication skills, with the ability to engage technical and business stakeholders.
• Experience in developing holistic solutions with a customer experience mindset.
• Proficiency in enterprise architecture frameworks and designing complex integrations.
• Ability to manage technical debt and adopt a risk-driven approach to solution design.
• Agile software delivery experience.
• Background in software engineering (desirable).

Technologies:

• Request Tracker
• Chatbot & Async Messaging
• Guided Workflow
• Visual IVR

Why Apply:

• Opportunity to work on innovative projects that enhance customer experience in the travel industry.
• Collaborative and dynamic work environment.
• Competitive contract terms with potential for extension.

Note: The client for this role is a leading Australian Global business, focusing on digital transformation to improve customer service channels.

  
 
If you’d like to hear more about this opportunity get in touch: *****@thedrivegroup.com.au
  
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