AddressThe Company
Ready to join a dynamic, growing team that is part of an innovative and market leading global organisation? Want to be part of one of Australia’s largest access and security specialists with over 60 years of experience that is pioneering new technologies around the country? API, an Allegion company, is one of Australia’s leading access and security providers, working with key, blue-chip companies developing seamless solutions to sometimes complex access problems. Join a company that is focused on career and technology development, who specialise in Masterkey Systems, Access Control, and Electronic Locking Solutions.
API Access and Security is Australia’s only true national mobile locksmiths with branches located in all major capitals. API prides itself on superior service levels at competitive prices. API are commercial locksmiths and specialise in Masterkey Systems, Safes, Access Control, and Electronic Keying.
The Position
Reporting into the Solutions Delivery - Team Leader, you will be responsible to provide scheduling support to the Service Schedulers, including contacting customers to gather additional information, fielding customer queries, Scheduling works, managing parts for reactive and project works and ensuring that customer SLA’s and KPI’s are met.
What will make you succeed in this role?
- In a small team, coordinate effective scheduling of all technicians across Australia
- Take the lead in managing the overall workflow and end-to-end logistics of technicians
- Monitor service techs are maximising services on site and are being utilised within their working regionEstablish and maintain sound working relationships with clients, colleagues and technicians
- Ensure all customer orders are processed in an accurate and timely manner to meet agreed service standards.
- Ensure customer enquiries are responded to in an accurate and timely manner to meet agreed service standards.
- Ensure documentation is correct and all charges and parts are listed
- Oversee management of inventory for the branch and service team.
- Ensure all inventory is receipted upon delivery and correctly allocated
- Regularly check staff are licensed and or police checks as per state law and have the correct inductions
- Manage the day-to-day operation of service allocation including rebooks and assisting with quoting
The successful applicant will be able to demonstrate:
- Shows initiative and possess problem solving abilities
- Demonstrates effective communication both written and verbal
- Remains in control when dealing with difficult situations or changing tasks
- Experience in high volume administration and/or scheduling
- Experience in managing various stakeholders
- Knowledge of insurance industry and/or building & restoration
The Benefits:
- Join a stable global company and work with a supportive team
- Great opportunities for learning and development
- Interesting & varied work - Welcoming & collaborative team
Don’t miss this outstanding opportunity to join a true global leader!
Working Environment
National, highly interactive, multi-disciplined team. Fast paced requiring a high degree of flexibility and technical knowledge. Part of a global network of resources and infrastructure.
You must be either an Australian citizen or a holder of an Australian Permanent Residency Visa.
If you believe you can successfully fulfil this role and are interested in becoming part of our dynamic team, please apply through SEEK
PS - Only shortlisted applicants will be contacted.
