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The primary focus and responsibilities of this role are:
- To lead the state Store Support Team with the company goal of balancing stock management and reducing excess stock at stores in specified state
- To visit stores across the CW Retail Services Group to assess their compliance with company standards
- To supervise the setup of new and existing Chemist Warehouse stores and ensure all new stores are operational by opening date
- To initiate and devise Store Support programs, including staff training in-store operations, compliance, and merchandising
The person must be comfortable with:
- Creating and analysing reports for an actionable outcome
- Building lasting relationships that can be relied on to help bolster our reputation
- Working and liaising with people from a diverse range of multicultural backgrounds
- Leading a team in a goal setting environment
This position will supervise all junior roles within their respective state team, including:
- Store Support Officer (Interstate)
- Store Support Coordinator (Interstate)
- Store Support Senior Coordinator (Interstate)
Functional responsibilities
STORE OPERATIONS & SUPPORT
- Assist Stores with Stock Rationalisation monthly
- Train stores with the Store Development ordering program
- Train store staff in general merchandising, compliance, and catalogue execution, using SOS training support documents
- Co-ordinate audits and rollouts of new instore initiatives set out by the Store Projects team
- Identify issues within the store's operations procedures and provide solutions and training in-store to implement positive changes
COMPLIANCE
- Assessing each store is complying with company standards for Stock Management, Catalogue & Promotional Execution and merchandising
- Working with the Owner, Store Manager, Retail Manager or 2IC come to an agreed score for the store
- Report back on follow up notes and results to state managers, Store Support Manager (Interstate), Store Support Manager (Compliance) and Store Operations & Support Manager
STORE SETUPS OR RELAYS
- Liaise with the Store Projects team with information in the lead up to store projects
- Supervise setups and relays and manage both the SOS team and store-level teams
- Execute all planograms, catalogue, compliance and general merchandising with speed/accuracy
- Work to achieve a store set up, to a high standard by delivering this by the deadline (dictated by the store opening date)
- Coordinate Store Support and training to new stores during their first two weeks of trading
Teamwork and Relationships
- Work closely with Store Operations & Support department, state managers, owners and head office to deliver exceptional services across the business
- Create strong relationships with all stores, DCs, departments and their management and staff
- Demonstrate teamwork and good communication
General Responsibilities
Ensure that the highest standard of privacy and confidentiality is always maintained and practices are in line with relevant legislation.
- As and when required, undertake additional projects or activities as directed by management
- Provide quality information to the Store Support Manager (Interstate) and Store Operations & Support Manager in all areas
- Take all reasonable care for their own and others safety
- Able to train and test staff
Qualifications and Experience
- At least 2-3 years’ in the Store Support Coordinator role, or similar experience
- Advanced experienced with My Retail Manager Reporting systems as well as a strong knowledge of current ordering procedures at store level
- Experience with ALT-V and COGNOS reporting programs
- Ability to train staff
- Sound problem-solving ability, analytical and numeracy skills
- Strong IT Skills, including advanced Microsoft Excel skills and knowledge of Microsoft Access
Personal Attributes
- Ability to lift heavy objects when required
- Strong interpersonal, verbal, and written communication skills
- Ability to adapt to changing environment
