Spa Coordinator / Sales

Spa Cooordinator /Sales

La Terre Day Spa (Bruce) is seeking a Spa Coordinator (part time-casual up to 24 hours per week to commence) to support the Spa Manager/Owners and growing spa therapy team and who will become an integral part of our Spa’s eco-system.

We aim to cultivate a diverse working environment in which our team of specialist therapists deliver their very best each day, to a rapidly growing client base.   

As our Spa Coordinator, you will support (and report directly to) our Spa Manager/Owner contributing to the overall guest experience.  You are a natural people-person who will contribute to the smooth day-to-day spa operation and guest satisfaction. 

This is an exciting position that; will require you to ‘do what needs to be done’, to put your hand to anything that may arise – as no two days are ever quite the same.

Key Responsibilities

• Day-to-day operational support – ensuring five-star spa standards, creating the most amazing guest experience
• Deliver a nurturing first impression via our Welcome and Farewell rituals to our spa guests while ensuring the spa moves in a serene state of ‘flow’
• Retail sales – the ability to provide retail home-care advice (product knowledge and retail sales training will be provided)
• Retail stock management
• Oversee our open (AM) or close (PM) spa rituals (depending on your allocated rosters)
• Ensure sufficient levels of product, consumables and spa linen is well-stocked at all times
• Appointment management - reminders, rescheduling, finalising payments, co-ordinate group bookings, Inbound/outbound inquiries via social media, answering phone calls, returning voicemails and emails
• Co-ordinating and attend VIP/client events, group bookings, etc.
• Process all deliveries, laundry services, etc
• General tea and tidy duties
• Willing to ‘muck-in’ and get your hands dirty to support the therapist team with room set-up/turn-over, prepare fruit platters, herbal tea menu, warm hand towels, spa and sauna cleaning to maintain H&S  standards - as well as general spa cleanliness, where required
• Ensure your allocated room has sufficient levels of product, consumables, 
• Attend all internal and external (spa partner) training (product knowledge, protocol training, etc)
• Attend monthly team meetings
• Ability to build a strong repeat clientele

 Requirements

• Spa, massage, beauty, retail, or reception experience is highly-considered; however not essential – passion, determination, and willingness to train and develop will be your ‘stand-out’ to for success
• Both availability and willingness to work weekend shifts and late nights
• Intermediate-level computer skills 
• Naturally organised with an eye-for-detail
• Well-presented (non-negotiable)
• A ‘can-do’ happy, positive and helpful attitude
• Someone who works well within a team, however; can complete tasks autonomously as directed
• You can be counted on for your consistency and, reliability
• Attention to detail
• Applicants are required to read, speak and write English to a proficient level
• Attend team meetings, VIP events, and internal and external training, when requested
• Demonstrate enthusiasm, and motivation and display warmth and empathy toward all

Benefits 

• Work-life balance with flexible shifts/rosters offered (we are  open to job-sharing)
• Work within a highly-regarded, new, yet rapidly growing high-end day spa facility 
• Ongoing training and development (internal and external)
• Free Car Parking
• Uniform provided
• First Aid Training
• Discounted product/treatment pricing
• Commission on retail product sales 
• Work with a leading professional product range from France (Sothys)
• Immediate start
   

How to Apply: 

Jump over and have a look at our website  www.laterre.com.au and please submit your CV, including a cover letter addressing how you meet the listed requirements above.